JOB DESCRIPTION
Santam's Guidewire BI DataHub team is looking for a Senior DevOps Engineer.
The incumbent will work with the broader BI DataHub Team, specifically with Technical Architecture and Release & Deployment Management to support and maintain the BI DataHub technical infrastructure, DevOps processes & procedures. Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.
PRINCIPLE ACCOUNTABILITIES
Technical support of BI Datahub technology (hardware, software, databases - including upgrades, resolving vulnerabilities)
Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
Monitoring and management of hardware & software resource performance (CPU, Memory, Disk I/O, etc.) across all environments and take decisive action where potential business user impact is anticipated or experienced
Collaborating with Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures
Collaborates with ETL developers, data engineers and data analysts to ensure that development follows established processes and works as intended
System troubleshooting and maintenance
Installation of software (from operating systems through to applications) across environments
General Functions
Consult with the Solution Architects on the Guidewire platform (PolicyCenter, BillingCenter, ClaimCenter, ContactManager, Digital, Data) in terms of application configuration and infrastructure to support application services
Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
Identification of potential risks / issues and give input into risk plan
Develop and maintain a comprehensive understanding of the internal workings of key software packages within BI DataHub
Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
Quality Assurance
Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT
QUALIFICATIONS AND EXPERIENCE
National Diploma / Bachelor's degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
Minimum of 5 years relevant experience
Minimum of 3-5 years of managerial experience
Working experience with Windows, scripting (e.g. Powershell), SQL Databases, distributed web applications
Exposure to ETL tools (e.g. SSIS, DataStage) will be beneficial
Experience with CI/CD (continuous integration, continuous delivery) tools
Experience in application development, version control, support and release management
Experience in messaging middleware, web services, SOAP, REST, SOA, SMTP, FTP, secure FTP
Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial
KNOWLEDGE
Familiarity with monitoring tools and the management thereof
Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, etc.
Good understanding of information security and how it impacts applications, users and the broader IT environment
Solid knowledge in data management
COMPETENCIES
Competent in problem solving and troubleshooting at application and networked infrastructure levels
Stakeholder management as it relates to business and technical users at different levels in the organisation
Research and presentation skills
Must be able to work in a team focused highly pressurised and dynamic environment
Investigation and analysis of information
Planning and organisation
Communication of technical guidance and instruction to team members
Ability to write technical instructions in the use of programs and / or program modifications
Ability to accept accountability for actions and decisions
ABOUT THE COMPANY
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centred on our delivery of insurance good and proper.
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