SR. SOFTWARE DEVELOPER – DATA PROCESSING TEAMCompany Doxim is a leading provider of Customer Engagement Software for Financial Service Organizations. This software helps financial institutions transform their client experience, communicate more effectively throughout the client lifecycle, and improve cross-sell and upsell activities that drive increased wallet share. The SaaS-enabled platform addresses key digitization challenges, from automated client onboarding to improved, personalized communications and anytime, anywhere content access, tailored to a clients' channel preferences.
Job Definition The Sr. Software Developer is a member of the Canadian Document Processing team, reporting to our Manager, Data Processing. In this position, you will be a key member responsible for the maintenance and implementation of our Customer Communication Management solutions.
This specific role requires a technically capable, self-motivated individual with a solid understanding of the software development and project delivery lifecycles. In addition to solid analytical and technical expertise, time management and good communication will be key elements to success in the role as you work daily with internal operations and project teams. You will be required to lead, develop, and support key production software modules as we integrate them into the Doxim software stack. As part of our automation program, the incumbent will design and implement new software modules to reduce or eliminate manual work.
Key Responsibilities: Coordinates the onboarding of new customers to the Doxim Operations platform in liaison with a Doxim business development rep.Designing and developing new tax processing and print optimization workflows.Developing new enhancements to the existing tax processing and print optimization workflows.Preparing development estimates for Doxim Sales.Supervising graphic art creation and prep for production.Assisting with customer test cycles.Coordinating customer communication during year-end processing.Act as 2nd level support for wealth management inquiries directed to Doxim Support Team.Preparing billing reports for Doxim Finance.Maintaining methods and procedures library.Approving changes to the production operation.Promoting best practices in operations.Business Skills Ability to supervise technical personnel.Ability to analyze and interpret technical data processing data.Ability to communicate technical requirements effectively, both orally and in writing.Ability to understand and apply applicable rules, regulations, policies, and procedures.Ability to establish and maintain effective working relationships with others.Strong problem-solving skills and ability to communicate findings to the team.Ability to handle multiple priorities while meeting specific deadlines.Strong communication skills (written/verbal English).Education & Technical Qualifications Post-secondary degree or College Diploma in Computer Science, or equivalent, and work experience in an operations environment.Experience working with customers in service delivery or consulting engagements.Experience working with Linux-based operating systems.Experience with the Delphi programming language and development environment.Experience generating PostScript and PDF documents with programming tools, and advanced experience working with the PostScript language.Experience with tax forms generation, tax processing rules, and tax filing procedures is an asset.Experience working in the financial industry is an asset.Working Conditions Occasional overtime/weekend work required, with a peak in support work January through March.Working schedule must allow for a minimum of one hour overlap time with our Canadian operation in Vancouver (5pm to 6pm SAST).Ability to work in a high-pressure, deadline-oriented environment.This role will require the Sr. Software Developer to work flexible hours to support North American time zones.
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