Job title : Senior Desktop Support Engineer - Cape Town Job Location : Western Cape, Cape Town Deadline : January 11, 2025 Quick Recommended Links Jobs by Location Job by industries This position requires a degree in Information Technology, Computer Sciences or equivalent qualification with NQF 7.
Honours degree or equivalent degree at NQF 8 will be and added advantage. This position also requires 5 years' work experience in the relevant field.
The following competencies are required for the candidate to be successful in this position: Minimum of 5 years' work experience as a Desktop Engineer or Support Technician; supporting computer hardware and peripherals; supporting computer software applications; supporting remote connection systems / technologies; supporting mobile device management; advanced planning, organizing, problem solving skills; proven ability to work under pressure with diverse team while being quality and safety conscious; extensive knowledge and experience in working with legislation, policies, procedures, processes, practices, systems, and frameworks related to provision of information technology support and services; excellent financial report writing, and communication at all levels (both verbal and written); excellent computer literacy and experience in the application of software tools including (Ms Word, MS Project, PowerPoint, Excel, Internet and Outlook).
The possession of a valid driver's licence with at least one-year practical driving experience and a willingness to travel is essential. Key Performance Responsibilities include: Support user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs; Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency; Champion reporting issues and problems related to supporting user needs about desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs; and Support regional offices.
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