Job title : Senior Customer Care Specialist Job Location : KwaZulu-Natal, Durban Deadline : January 09, 2025 Quick Recommended Links Jobs by Location Job by industries Key responsibilities Maintain professional, timely and effective communication with all parties.
Responsible for all aspects of account management, administration, account queries and sales support / business development Interaction with other functions, collaborate with staff from other functions to identify and resolve issues.
Gather information and drive improvements.
Manage the order process in line with account company procedures by proposing improvements where necessary. Ensure service issues do not arise by clarifying customer requests.
Managing expectations, by determining the cause, seeking solutions, and escalating appropriately Develop and maintain excellent relationships with customers and provide support to relevant Account Directors and Sales Managers Applies up-to-date knowledge of client's business, relevant products, the market, processes, and suppliers. Contribution to review and improvement of processes.
Assists in analysis of new process or policies; recommend and suggest process or design modifications.
Develop strong relationships with commercial and supply chain teams.
Represent Customer Care in cross functional meetings and projects.
Undertake customer visits, presentations, and face to face meetings. Support sales by reporting on account activity and forecasting Remain fully flexible to meet business requirements and demands.
Challenging Work: Working on difficult or demanding tasks requiring substantial effort and commitment.
Continuous Learning: Increasing knowledge and skill when circumstances call for additional learning.
Details: Working on tasks requiring great attention to detail, ability to multitask.
Responsibility/Accountability: Receiving responsibility/accountability for completing tasks that might place heavy demands on one's time and involvement.
Task Variety: Working on several different tasks or projects.
Flexible with a 'can do' attitude: Have the ability to work well on your own and as part of a team to meet and overcome challenges. Qualifications and skills Bachelor's degree in Marketing Management or any business related.
Second European language is advantageous.
4-6 years of related experience in a customer focused environment, preferably in a customer care, account management or sales support role within a B2B environment.
The work environment is a changing, dynamic environment, where a need to adapt to change easily, show flexibility, prioritization, organization and time management skills are a prerequisite.
Excellent communication and interpersonal skills.
Change Management skills.
The ability to integrate and work effectively with others in a changing environment.
High level of attention to detail and strong organisational, analytical, problem solving and administrative skills.
An experienced senior team player.
A strong desire for continuous learning and a desire to grow professionally.
Customer Service jobs