COMPANY DESCRIPTIONWe are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversified by geography, product, and manufacturing capability.Aspen is a dynamic organisation built on entrepreneurial strength and forward-thinking minds. We attract high performing individuals who are passionate about their career and have a desire to exceed expectations. At Aspen, not only do we source for the best talent, but we also provide a host of opportunities for continuous development.The Group's key business segments are Manufacturing and Commercial Pharmaceuticals comprising Regional Brands and Sterile Focus Brands. We have approximately 9,100 employees at 69 established offices in over 50 countries and we improve the health of patients in more than 150 countries through our high quality, affordable medicines.
OBJECTIVE: Collecting and allocating payment. Resolving all queries on accounts. Managing Consumer (FMCG) Book - value of R50m - Managing 1 to 20 accounts.
KEY RESPONSIBILITIES:CUSTOMER SERVICE
All queries are followed up and resolved in the shortest possible timeframe within policy framework.
A professional attitude is displayed when responding to a customer's needs.
Methods for improving customer services are proposed, developed and continuously updated.
Internal and external customers are constantly updated as to the progress of their query.
Interact with Sales and Marketing Division, IT Department, Credit Controllers, Credit Managers and the Warehouse.
Supply customers with all documentation before requested where possible.
Sort and split statements and ensure customers receive statements monthly on time.
CASH ALLOCATIONS
Daily look at Bank Statement allocations account – No longer than 3 days without a valid reason and Manager's approval.
Daily - Correct allocation on SAP – allocations not to be outstanding longer than 5 days without a valid reason and approval from Manager.
Monthly Reconciliations – all reconciliations to be done on Excel with every payment and signed – only exception is a one or two invoice payment.
All contras of credit notes where possible to be allocated monthly.
All minor write-offs to be done by month end.
CASH COLLECTIONS
All customers are to be contacted a minimum of 3 times a month = the week before payment is due (to confirm payment values and dates), the week after statements are sent (to confirm statement is received), and middle month (to see if they need any documentation).
Emails to be sent of any confirmations received and any agreements received.
Targets – these will be given to credit controller monthly; they must do a cash projection and motivate to Manager if this cannot be met with valid reasons within 3 days from receipt of target.
If 100% of target is not met - valid reasons to be given monthly to supervisor before payment is due.
Monitoring risk of client – manager of any problematic customer or late paying customer before it is due.
DSo's to be agreed on KPA.
Notify management of all expected payments, daily.
VISITS TO (CUSTOMER & 3PL)
Visit customer as and when required sorting out any problems, queries and ensuring a professional presentation is held at all times.
Visit UPD/3PL to resolve claims (returns, shortages, etc).
Within 3 days of visiting the customer, minutes must be sent to the customer, as well as the manager of what was discussed and agreed at the meeting.
QUERIES / 60 DAYS
Follow up outstanding claims daily.
Manage full function of claim, collecting documentation, checking documentation, sending for approval and liaising with claims, warehouse, sales and customer on all claims.
Problem codes on SAP – to be updated by month end and any changes in problem must be updated when book is reviewed.
Prescribed values – Report to be given to manager monthly of any values due to be prescribed (written off).
% of 90+ days to be agreed at KPA depending on accounts held.
Monthly meetings will be held as and when required by manager to facilitate you with your book.
Monthly end report to be completed and emailed to management by the 9th of the month.
GENERAL
Meets all deadlines.
Archiving to be done yearly.
Office to be kept clean and tidy at all times; no paperwork on the floor, on top of cupboards or under desks.
Teamwork.
LEARNING AND GROWTH
Information is gathered about development needs.
Training and development is negotiated with manager.
Learning solutions are identified, proposed and implemented according to ongoing personal and team development plans.
Best practice is encouraged to ensure expertise. Upskilling and multiskilling are coordinated in line with staff development.
EDUCATION AND EXPERIENCE:
Matric / Grade 12.
Must have Diploma in Credit Management / Other Financial qualifications.
Computer literate (Microsoft Packages) at an Intermediate level.
Sound knowledge of Excel.
Knowledge of SAP is an advantage.
FMCG Experience is essential.
Experience on the Shoprite Account is essential.
SKILLS:
Planning skills.
Time management.
Problem solving.
Analytical skills.
Service orientation.
Decision making skills.
Interpersonal skills.
Communication skills.
ATTRIBUTES:
Initiative.
Confidentiality.
Customer focused.
Interpersonal sensitivity.
Patience.
Attention to detail.
Logical thinking.
Information seeking.
Aspen is committed to the principles of equal employment opportunity and suitably qualified job applicants are invited to submit their CV online on or before the 15 August 2024. Preference will be given to applicants from designated groups through a fair recruitment and selection process in accordance with laws governing employment equity, where such laws are applicable to Aspen.Internal Applications must be completed using an Aspen mailing address after applicants have informed their direct line managers of their applications.
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