Full-timeCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Job DescriptionIdentify process and customer experience improvement opportunities.Responsible for delivering benefits as per contractual productivity agreements with the client.Partner with clients in identification and execution of strategic projects.Build curated, market-leading transformation solutions for the client working with cross-functional teams (internal and external).Adhere to internal protocol around project identification, execution, etc. through design thinking workshops, due diligence, re-imagining customer journeys, blueprinting activities, etc., keeping in mind customer effort reduction and improving straight-through processing.Excel in developing strong stakeholder dialogue across all levels (both WNS and client).QualificationsMinimum academic qualification: College Graduates (15 Years) based on our specific role requirement.System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).Language proficiency (English) - Good/Excellent.Should possess good analytical skills, communication, and negotiation skills.Excellent knowledge of Excel, Word, PowerPoint & Minitab.Project management and design thinking practitioner.Well versed with contact center digital platforms across tools, technologies, automation, analytics, etc.Experience in managing design thinking workshops to re-imagine customer journeys, future operating models, and best-in-class practices.Action and results-oriented, self-driven person with high energy level, analytical and structured, quality-focused, and adaptable.Flexible and capable of domestic and international travel.
#J-18808-Ljbffr
