We are seeking an Internal Communications Manager to spearhead the development, implementation, and assessment of an internal communications strategy for our client. The primary objectives of this strategy include fostering employee engagement, ensuring information dissemination, and empowering staff to effectively represent company and its mission. Additionally, the strategy aims to provide timely and accessible resources to teams, as well as strengthen the connection between employees and the organization. The successful execution of this strategy is critical to the achievement of Company's strategic objectives for the period spanning 2022 to 2026.Experience and QualificationEducated to degree level or equivalent.A relevant academic background such as communications, business management, organisational psychology, or public health is advantageous but not essential.At least four to six years' relevant professional experience, demonstrating career progression and increasing responsibility.Experience planning, implementing, and measuring internal communications strategies (aligned with organisational messaging and overall communications strategy) in a complex, multicultural environment.Strong experience with digital tools for sharing information and encouraging uptake, especially SharePoint and MS Teams.Comfortable working in a data-rich environment, able to do basic analysis, and to help tell a story with data, including through visualisations.Excellent written, verbal, and interpersonal skills, and a craft for compelling and engaging storytelling, with the proven ability to write and develop content for diverse internal audiences.Experience working with global and multicultural teams that can span several time zones, including engaging confidently with C-suite leadership and ensuring their messages are effectively communicated to global employees.Experience engaging with creative teams to create print and electronic assets for internal communications purposes.Experience in preparing, and leading, effective presentations on complex topics for diverse audiences. Effective user of Microsoft365 tools, especially PowerPoint and Word.Desired:Knowledge of Swahili, Portuguese, or French.Experience working in a public health and/or not-for-profit environment (either directly or serving not-for-profits as clients from an agency environment).Experience managing an Intranet platform.Competencies:A self-starter who is ready to set up a function from scratch and is comfortable managing through uncertainty.Highly organised and adept at managing multiple concurrent activities.Ability to work under pressure, plan, priorities work effectively, and meet deadlines, all while producing outstanding deliverables.Passion for and commitment to the mission and goals of company.Self-motivated and detail orientated.An adaptive team player, who has a sense of humour and is comfortable working collaboratively.An interest in and understanding of international development.DesiredAn interest in and understanding of HIV/AIDS, public health, African community development, and/or women's issues.KPIsStrategy and Plan Design, Implementation and Measurement:Lead in the design of company's first internal communications strategy (aligned to the organisational strategy and communications strategy), an action plan to achieve it, and a measurement framework so we can adjust as needed. This will be done collaboratively with the Executive Office, Communications, and HR teams.Stakeholder mapping, engagement, and education will be an important outcome.Execution will also include collateral development for key items identified in the strategy and plan, working collaboratively with the communications team to adapt existing materials and develop new ones.Devise content, research, and write company's fortnightly employee email newsletter.Work with established external technology consultant to develop and roll out company's inaugural Intranet presence and maintain it thereafter.This will include developing frequent updates applicable to employee audiences and working with company's technology service provider to support employee engagement with this platform.Messaging Training, Support, and Engagement for Country Leadership, Head Office, and GRM Teams:Ensuring that key individuals across the organisation deeply engage with company's messaging and supporting materials and understand how to accurately represent our work to internal and external audiences.This will include training, regular updates, specific campaigns, and other initiatives as agreed in the strategy and plan.Impact Reporting and Statistics:Project manage the production of company's quarterly impact report, ensuring that all relevant departments share data, stories, and content in a timely, high-quality fashion and that this important product is delivered for external audiences, and understood and used internally.Collaborate with broader company communications team on external projection of this report.Manage and maintain company's internal "master statistics" document, a compendium of frequently used facts and figures from internal and external sources.Support the President and CEO by devising an effective personal internal communications strategy to allow for more frequent communication and effective engagement across the diverse team.This will include leading preparations and presentations for regular all-team town halls, other large group meetings, Board meetings, and new channels and tactics as you may identify, and working with other Executive Office and Communications team members in preparing for these fora.Provide ongoing copywriting support for President and CEO emails to staff covering a diverse range of topics.Executive Support:Collaborate with the digital team to translate some of these outcomes into social media posts.
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