RESPONSIBILITIES:Administration
Work on approved commission and administrative processes and databases to manage and monitor commissions debt. Manage all commissions debt for the 1Life Distribution department. Responsible for debt account for external partners. Administration of legal proceedings pertaining to commission debt.
Document and Data Management
Create and ensure compliance with a company-wide document management system. Manage and track debt process and ensure accuracy of documented processes. When required, keep track of business logs that have an implication on commission debt outcome.
Data Collection and Analysis
Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Export data, import it into the model, run validation checks on accuracy whilst complying with legislation.
Insights and Reporting
Contribute to the design and creation of reporting strategies and templates. Identify and interpret patterns and trends, and present findings to relevant stakeholders. Provide assistance with any ad hoc reporting that leads to any commission loss or gain.
Client & Customer Management
Manage relationships with external and internal parties.
Business Process/Model Rethink
Analyse and identify opportunities to improve processes, practices, and procedures using prescribed methodologies, uncovering opportunities for innovation.
Operational Compliance
Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organisation's policies and relevant regulatory codes and codes of conduct. Ensure critical Long-term regulations are applied and adhered to in this channel regarding regulatory commissions.
Performance Management
Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
BEHAVIORAL COMPETENCIES
Ensures Accountability
Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has a reputation for delivering on commitments.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Drives Results
Consistently achieves results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, has excellent composure and professionalism, even in very difficult situations; acts as a steadying force or role model for others. Skillfully overcomes obstacles, learns from failures, and uses these lessons to improve subsequent efforts.
Decision Quality
Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
Relevant BCom Degree (Essential)
General Experience
5 - 7 years' experience in commissions debt management and administration (Essential)
Experience in the Financial Service Industry (Essential) 4 or more years' experience
Knowledge of the Long-term insurance Industry (Essential)
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