Cape Town, South Africa | Posted on 06/09/2024
We are seeking an experienced IT Change Manager with a strong background in ITIL Change Management processes to join our dynamic team. The ideal candidate will hold a National Diploma or Degree in Information Technology, ITIL Foundation Certification, or Practitioner Level Certification, and have a minimum of 7 years of relevant experience. You will be responsible for ensuring that all IT changes are managed efficiently, reducing risk, and minimizing disruption to business operations, if you have a passion for change management and are skilled in implementing best practices within an IT environment, this role offers a fantastic opportunity to lead and drive effective change within the organization.
Duties responsibilities:
Manage and oversee the IT Change Management process, ensuring adherence to ITIL standards.
Plan, schedule, and coordinate all change activities across IT services and systems.
Ensure proper risk assessments and impact analysis are conducted for proposed changes.
Facilitate Change Advisory Board (CAB) meetings and ensure all changes are reviewed and approved.
Collaborate with IT teams, stakeholders, and external vendors to ensure seamless implementation of changes.
Track and report on the effectiveness of the change management process, including identifying trends and areas for improvement.
Ensure changes are documented and comply with company policies and regulatory requirements.
Minimize service disruptions and incidents caused by poorly managed changes.
Requirements Qualifications & Experience:
National Diploma / Degree in Information Technology or related field.
ITIL Foundation Certification or ITIL Practitioner Level Certification.
A minimum of 7 years of experience in IT Change Management.
Relevant Change Management ITIL certification and proven experience in managing IT changes.
Strong understanding of IT infrastructure, systems, and change control processes.
Excellent communication and stakeholder management skills.
In-depth knowledge of ITIL Change Management principles and methodologies.
Proven ability to manage multiple changes in a fast-paced IT environment.
Strong leadership and decision-making skills.
Analytical mindset with the ability to assess risk and impact effectively.
Ability to work collaboratively with cross-functional teams and influence stakeholders at various levels.
#J-18808-Ljbffr
