Senior Call Centre Manager

Senior Call Centre Manager Elandsfontein, Gauteng R65 000 to R69 000 CTC We are seeking a Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets. Qualifications and experience: Degree or diploma in Business Management or a related field, 5 years of management experience in a call centre environment. Proficiency in MS Office Suite and CRM platforms (Salesforce preferred). Familiarity with SAP ERP Systems and BI Platforms. Strong problem-solving and analytical skills. Excellent communication abilities, both written and verbal. Proven ability to build and maintain relationships. Key Responsibilities: Manage and develop a team of CLOs, ensuring performance standards are met. Monitor KPIs in real-time and provide coaching as necessary. Conduct performance reviews and set objectives aligned with business goals. Drive continuous improvement initiatives within the team. Ensure compliance with HR regulations and maintain accurate records.