About the job Senior Business and Process AnalystsKey purpose:You'll be part of a small team that works with our clients to design, develop and implement new business processes. You will manage the business process management lifecycle from start-up through implementation to production phase. You'll use your understanding of how people interact with systems in order to help identify gaps in current processes and suggest improvements that can improve client satisfaction levels, reduce costs or both. Your work will involve working closely with multiple stakeholders including product development teams, sales departments, finance and operations managers as well as project managers for each major system you're involved in.Duties and responsibilities:Build business and process analysis frameworks/practicesDevelop and implement repositoryProvide methodology to keep business rules updated at all timesDefine and implement governance frameworksImplement advanced strategies for gathering, reviewing and analyzing data requirementsProvide strategic and operational thinking that enables the group to focus on the big pictureDevelop management and control systems and frameworks to ensure alignment between business capabilities and strategic goalsAssess business holistically and development the business architectureDevelop and validate both current-state and future-state maps with cross-functional teams and/or customersDistill large amounts of complex requirements and data from disparate sources, condense, simplify and clearly articulate the information for the purpose of problem solvingDefine a set of KPIs that allow management to measure performance of the business as a wholeDocument business requirementsDocument business processesQualifications and experience:BCom Degree or equivalent qualificationBusiness and process analysis certificationCustomer Experience knowledge and experienceMinimum of 5 years experience in Business and Process AnalysisExperience with working with African markets would be an advantageExcellent understanding of business and process design principles and methodologies and proven track record
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