Responsibilities: Provide analysis support for all aspects of the business including customer facing, technology and support teams.
Document business and system requirements that have been identified through analysis workshops.
Identify and evaluate various changes, required or requested, to existing supported systems.
Provide input in the design of various solutions and to support the implementation of customer requests.
Support the internal teams at the company by assisting in process and technical activities.
Assist in the maintenance of solution documents and training documentation.
Facilitate and participate in discovery workshops to create a shared understanding of user requirements and the potential technology solution to deliver to these requirements.
Where required to, setup and facilitate solution training sessions.
Assist with UAT testing.
Participate in design reviews and provide input on requirements, product design, and potential problems.
Consistently contribute to improvements in terms of processes and technologies.
Interact with the product owner and development team to ensure the system is properly implemented, and monitoring whether requirements are being met.
Requirements: Degree, Diploma or IT related certification A minimum of 4 years of experience as a business analyst in a software development environment.
Experience in producing both business and system requirements documentation and functional specifications.
Business process modelling experience Experience in facilitating meetings for requirements gathering Experience in project management or a related qualification would be an advantage Proficiency with Atlassian Jira and Confluence would be an advantage Experience in producing user stories Knowledge of the software development lifecycle (SDLC) Ability to create diagrams using the Unified Modelling Language and Business Process Model notations.
Ability to create use case diagrams and user journeys.