Senior Business Analyst

Critical Requirements - Skills, Experience & Qualifications Qualification and Certification - Matric or Grade 12 Essential - IT Qualification (certification, diploma, degree) - BA certification, preferably FTI Diploma Experience - Minimum 3-5 years experience in projects as a Business Analyst - OpenText product experience will be an advantage Competencies - Experience in communicating with clients and eliciting and facilitating requirement workshops - Experience in performing Business Process Modelling - Exposure to Case Modelling using Case Management Modelling Notation (CMMN) preferable - Experience in Data Modelling based on Entity Diagram Mapping - Proficient in using Microsoft Visio diagramming tool - Appropriate Sharepoint Skills Abilities - Problem Solving and critical thinking skills - Previous experience as a BA or demonstrable experience in eliciting business requirements and process modelling - Implement practices for gathering, reviewing and analyzing data requirements - Prioritize requirements and create conceptual prototypes and mock-ups - Business process modeling, traceability and quality management techniques - Apply best practices for effective communication and problem-solving - Excellent written and verbal communication skills - Excellent customer facing/customer service skills - Able to work under pressure and meet deadlines - Able to manage sensitive and sometimes confidential information - Self-motivation and able to take responsibility - Able to manage and prioritise tasks and time efficiently - Able to demonstrate initiative and a proactive approach to daily task