COMPANY DESCRIPTION
We are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversified by geography, product and manufacturing capability.
Aspen is a dynamic organisation built on entrepreneurial strength and forward-thinking minds. We attract high performing individuals who are passionate about their career and have a desire to exceed expectations. At Aspen, not only do we source for the best talent, but we also provide a host of opportunities for continuous development.
The Group's key business segments are Manufacturing and Commercial Pharmaceuticals comprising Regional Brands and Sterile Focus Brands. We have approximately 9,100 employees at 69 established offices in over 50 countries and we improve the health of patients in more than 150 countries through our high quality, affordable medicines.
OBJECTIVE OF ROLE
The Specialty Senior Biopharmaceutical Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Aspen/Amgen products as led by the District Manager.
KEY RESPONSIBILITIES
Commercial Excellence
Managing all associated expenses ensuring ROI on all activities.
Provide current and comprehensive knowledge of Aspen's products and effectively communicate the clinical benefits to medical professionals while building trust relationships to drive appropriate utilization of the products.
Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement.
Drive cross functional efficiencies and collaboration with key stakeholders across the business.
Provide feedback on marketing strategy, analyse business effectiveness of sales activities and territory analysis, and develop territory plans with the District Manager.
Partner with other colleagues to share best practices and seek to learn and grow as a Specialty Representative/Senior Specialty Representative.
Demonstrate passion for our products and sustain that passion through the entire sales cycle while always building our brand and never losing sight of how we serve patients.
Support the retention and development of Key External expert relationships through the detailing of a therapeutic portfolio.
Understand research and development trends, building product awareness and aiding decisions surrounding product acceptance and adoption.
Follow up with targeted HCPs, gather feedback on their experience with Aspen/Amgen products and provide them with ongoing customer support to ensure effective choice and use of the products.
Manage, coordinate, and administer portfolio within regional territory including planning, territory analysis, implementing customer targeting and call coverage of customer base.
Drive Focus brands.
Achieve and exceed set targets and market share objectives and track sales data to achieve or exceed sales budgets.
Provide ongoing customer support to create additional value in the business relationship including product training, external meetings, and webinars.
Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Communicate and report on adverse reactions within 24 hours and ensure that all product complaints are resolved within the respective timelines.
Plan, organise and arrange training to Pharmacist/Pharmacists assistants if required.
Implement area specific strategies that would positively impact the business and share best practices within the team.
Maintain adherence to business rules i.e., call rates standards, call logging adherence and ensure submission of monthly and weekly planners and reports.
There will be a requirement to travel overnight to some of the regions as part of the territory.
Work with Dialysis units to drive Aranesp sales.
Work with PSP nurses in territory.
Value Creation
Monitor and analyse data and market conditions to identify competitive advantage and product usage to improve sales performance.
Pursue continuous learning and professional development and stay up to date with the latest industry trends.
Plan and organise and arrange training to HCPs.
Promote products ethically and within compliance based on company's sales process and approved marketing strategy.
Compliance
Adherence to all CCCO expectations in customer interaction and activities.
EDUCATIONAL REQUIREMENTS
Matric qualification.
A tertiary qualification in Bio Science, Chemistry or related field.
KNOWLEDGE & EXPERIENCE REQUIREMENTS
Minimum 6 years proven successful track record in pharmaceutical industry will be required, in hospital/specialist arena.
Minimum 6 years detailing experience to specialist doctors is essential.
Knowledge of detailing and pharmaceutical industry.
Experience in nephrology and cardiology.
Excellent interpersonal communication, presentation, and negotiation skills.
Product knowledge on both Amgen/Aspen and/or nephrology market and competitor products.
Strong clinical ability to enable in-depth clinical discussions.
Effective territory management and optimization.
Knowledge of basic financial calculation i.e. % targets, growth, margins.
Analytical and Interpretation skills – Being able to analyse Aspen in house data and external data sources.
Knowledge of the Hospital business/industry.
Complete and thorough understanding of the scope of the pharmaceutical market.
Understanding of the budgeting and forecasting processes.
A good grasp of marketing strategies and processes.
Existing relationships with key customers would be an advantage.
SOFT SKILLS REQUIREMENTS
Very strong communication and negotiation skills.
Driven individual who is a self-starter and able to solve problems and gathers insights to feed back to the business.
Active listening skills.
Time management skills.
Organizational skills.
Administration skills.
Ability to work under pressure.
Excellent Presentation skills.
Problem solving and decision-making skills.
Numerate, analytical, high attention to detail, able to prioritize.
Execution and understanding of set budgets.
COMPUTER SKILLS REQUIRED
The applicant must be proficient in the various applications (Word, Advanced Excel, PowerPoint, Outlook & Teams) within the Microsoft Office bundle, as well as in the Qlikview, Repwise, Impact RX, TPM, IMS, SSD platforms.
Preference will be given to previously disadvantaged groups. Suitably qualified applicants are invited to submit their CVs online on or before 13 September 2024. Please note that if you have not heard from the HR department within 30 days of this advert closing, your application has unfortunately been unsuccessful.
Internal Applications must be completed using an Aspen mailing address after applicants have informed their direct line managers of their application for this specific role.
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