Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts. Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.Follows standardised processes and provides administrative support in line with normal business functioning.Delivers on daily production standards and adheres to service and quality standards.Provides an indirect service to customers and intermediates.Responds to immediate requirements within procedure.Uses standard administrative techniques to co ordinate own work.Product and process knowledge in different areas may differ but basic skills remain the same.May act as mentor / resource to less experienced Administrators.Fully multi-skilled across products and processes.Has extensive, relevant experience.Acts as a suppport person and / or point of escalation for complex and difficult cases / clients.
Skills/Experience/Knowledge MatricComputer SkillsAdministration SkillsCoaching skillsSkills
Accountability, Business, Coaching, Office Administration, Processing, Quality Standards, Results-Oriented, SLAsEducation
Bachelor of Administration (BAdmin): Operations Management (Required)Closing Date
19 June 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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