Senior Administrator

Processing client services activities relevant to retirement and post-retirement products.Minimum RequirementsBCom / Financial or Business Management degreeAt least 5 years experience in LISP retirement and Life productsIn depth knowledge of retirement funds and life productsExperience with Section 50/37 RAExperienced with all instructions, specifically, but not limited to retirement, death and emigrationResponsibilitiesTechnicalRegulatory compliance - ensure systems and processes are compliant and understand regulatory rules and controls with respect to legal administration (compulsory product processing and events such as death, divorces, disability).Work with the legal and compliance team to unpack regulatory changes impacting legal administration and implement them into system and process.Attend and represent at internal governance and management forums e.g., trustees board for the retirement funds, PAS Manco.Update key processes in collaboration with processes and training.Maintain the knowledge base up to date with regulatory and business rules related to legal administration.Process ManagementAdminister and oversee the following:Processing of death, disability, divorce order, and maintenance claims as required.Processing of retirement, pre-retirement, and emigration withdrawals as required.Processing of transfers related to Retirement Funds and Living Annuities.Processing of maintenance instructions including switches, change of details, and Annuity Revaluations.Resolution of complex cases.Apply or cancel relevant Tax Directive and ROT applications on ITax as required.Complete manual ROT requests and forms related to transfers.Liaise with external suppliers regarding transfers, withdrawals, and claims from Retirement and Living Annuity Products within SLA.Review and authorize the legal administration team cases.Experience in retirement S37 death benefit allocation investigations is an advantage.Ensure all workflow items are actioned, i.e., processed or pended daily with clear notes updated on the workflow system.Assist the operations team leader to manage legal administration operational risk by:Conducting case reviews.Reviewing workflow items near or over SLA.Reviewing pending cases.Reviewing key risk metrics such as outstanding ROTs and complaints.
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