Role purpose:Client account management, advisory and transaction execution.Manage day-to-day project delivery and reporting, in line with client requirements and objectives.Identify and initiate cross-selling opportunities between service lines across the continent.Business Development including growing current client business and generating new business.People Management.Fulfil revenue and profit targets.Qualifications and education:Degree in Property Studies, Finance or Business-related field of study.Minimum 5 years business and commercial real estate experience, including advisory and execution of transactions.Must have proven exceptional client service skills and the ability to provide an advisory service to both internal and external clients.Key responsibilities:Client account management:Understands client needs and real estate objectives.Overall communication, engagement, commitment and ease to work with clients.Proactively anticipates the client's needs (includes displaying initiative to find solutions).Quickly resolves issues raised by the client.Meets deadlines - completes work on time and on schedule.Proactively looks for opportunity to meet client's real estate objectives (e.g. reducing costs of occupation).Strives for continuous improvement.Demonstrates a knowledge of best practices.Quality of deliverables (e.g. reports; business cases etc.) and alignment with agreed processes and compliance requirements.Profit & Finance:Contribute to projecting annual fee income via accurate fee forecasting/managing potential fee pipeline.Effectively manage debtor and disbursement recovery to secure cash flow and profitability.Implement appropriate pricing and maintain profitable fee structures.Cross selling of existing business lines.Ensure all work complies with company procedures and guidelines (health & safety, quality, risk, professional code of conduct, etc.).Mutually set and achieve objectives in line with business plan.Bring fresh ideas and innovation to the team and wider occupier services group, for both team and self-improvement.People management:Human Resourcing - People management - dispute resolution, performance management, staff development and retention.Project Management - Planning, general day to day management and coordination of activities.Advisory - Assist the team with transactions including with technical issues, process and methodology.Develop a training and support staff in attaining development plans.Project resource planning, recruitment and people management.Operational discipline and team collaboration:Effective, accurate and timely maintenance of Revenue Tracker (at least twice monthly; probabilities; timing of likely billing; fee estimates and fee share allowances / pay-always).Invoicing on time.Debtor management and collection (target is no debtors over 120 days, except for reasons agreed with MD A&T Services or Finance Manager, A&T Services).Provision of requested information for business purposes within deadlines (eg. covering: case studies; new leads and pursuits for Pipedrive; pursuits, wins and project completions for Team Meetings).Correct completion of relevant confirmation of instructions (eg. Instruction Notice with CBRE; LoE with Client; LOE with Sub-contractor).Active demonstration of team behaviours:Teamwork: evidence of active participation and mutual support (we are better together)Ownership: take ownership and deliver on promisesClients: demonstrate our continued to focus on clients (Clients First!)Integrity: treating each other with loyalty & respectBusiness development:Business Development and Cross-selling (which are not automatic from mandated contracts into commissioned instructions). Target number of new business wins and/or cross sells to be specified:Increase activity and revenue with existing clients; andSecure new business with new clients.Cross-sell services to other skill-lines (e.g. FM; project management; occupier property management, broking and valuation).Demonstrate commitment to continual enforcement of CBRE Excellerate code of conduct and ethics. Walking the talk by personally and visibly participating in Ethics & Compliance activities.
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