SEIDOR Networks - Server Support Engineer (Linux & Windows)
We are looking for a Linux and Windows Server Support Engineer to join a dynamic IT Managed Services team.
This is the perfect role for a self-motivated individual with a naturally technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
The Engineer will be working in the Support team, responsible for managing customer service levels by providing support to meet predetermined SLA response and fix times.
He/she will start by working in a structured manner with the opportunity of getting involved in many different technologies and areas of the business once he/she gains the experience to become more integrated into the various teams.
This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
Role Requirements Matric certificate Minimum 5-years industry-relevant support experience Must have own reliable transport to travel to work and back The position requires a mix of office-based and remote working Must be willing to learn new skills & technologies Must be willing to complete predetermined certifications at regular intervals
Essential Knowledge and/or Experience:
Customer-facing and/or remote IT support skills & experience A+ / N+ MCSE (Microsoft Certified Systems Engineer) Linux+ Microsoft Windows Server knowledge and experience Advanced Linux knowledge and experienceMicrosoft 365 technical work experienceUnderstanding of Public Cloud and at least 1-years' technical work experience Work experience with any routing vendor equipment and/or software Experience with Layer-2 networking and VLAN's Experience with Cyberoam, Sophos XG Firewalls or industry equivalent Microsoft Windows Desktop Operating Systems experience Microsoft Active Directory and Group Policy knowledge and experience Microsoft Hyper-V knowledge and experience DHCP and DNS knowledge and experience
Good understanding of:
IP and Packet Flow Switching / VLAN's Routing / NAT / Dynamic Routing Email flow and MTA communication UTM and Firewall appliances Wireless networks
Advantageous Certifications, Knowledge, and Experience:
Microsoft SQL and/or SAP HANA experience and/or certification Database administration (dba) experience Tertiary qualification in Information Technologies and/or computer sciences Suse Linux Enterprise Server (SLES) certification and/or experienceMultiple Linux flavour knowledge and experience ITIL Foundation N-Able RMM ConnectWise PSA Mimecast
Key Responsibilities
Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations Escalation Management Training and coaching of first level engineers, if/when required Identify, troubleshoot, and resolve root causes of recurring incidents Escalation of change requests to the professional services department, and assisting with high priority tickets where applicable Maintaining worklists within the SEIDOR Networks call logging system and meeting pre-defined daily, weekly, and monthly targets Regular call logging updates Ability to work in a team and independently, to deliver customer service Ability to prioritize, escalate and request assistance when needed in a timely manner Must be open to learning new technologies and service delivery methodologies Predefined technical certifications will need to be achieved in a predetermined timeframe
Key Attributes
Strong verbal, telephonic and electronic communication skills Must be a natural problem-solver Analytical troubleshooting skills Time management skills Punctual and reliable Ability to work in a team & independently to provide customer service Ability to prioritize, escalate and request assistance when needed in a timely manner Must be open to learning new technologies and service delivery methodologies
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