Seidor Networks - Renewals Administrator (Jhb)

We are looking for a Renewals Administrator to join a dynamic IT Managed Services team.
This is the perfect role for a self-motivated individual with a naturally enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
The successful candidate will be responsible for achieving no missed renewals on all agreements and configurations. Targets are underpinned by a KPI and driven by dashboards for visibility.
Ongoing internal and certification training will be performed to stay relevant in the industry.
As the candidate becomes integrated into the business and more proficient, he/she has the opportunity to get involved in other areas of the business.
Role Requirements

Matric certificate
Minimum 5-years industry-relevant customer success and renewal administration
Must be willing to learn new skills & technologies
Must be willing to complete predetermined certifications at regular intervals

Essential Knowledge and/or Experience:

Sales administration & customer service
Strong Microsoft Office 365 suite skills & experience

Advantageous Certifications, Knowledge, and Experience:

Tertiary qualification in Information Technologies and/or computer sciences
Advanced Microsoft Office Suite skills
ITIL Foundation
N-Central RMM
ConnectWise PSA
Mimecast
Basic understanding of the following technologies & principles:
Cloud hosting
Routing
Firewalling
Internet connectivity
Microsoft Office 365
Azure and/or AWS Public Cloud platforms

Key Responsibilities

Renewal of various customer contractual services
Meet predetermined renewal results
Assist in managing the end-to-end renewal process with customers
Collaborate with the account manager to address customer renewal queries
Maintain accurate and timeous records in the renewals system
Identify opportunities for upselling or cross-selling during the renewal process
Prepare customer renewal proposals and documentation
Timeous processing of customer service cancellations

Key Attributes

Strong verbal, telephonic and electronic communication skills
Must be a natural problem-solver
Analytical troubleshooting skills
Time management skills
Punctual and reliable
Ability to work in a team & independently to provide customer service
Ability to prioritize, escalate and request assistance when needed in a timely manner
Must be open to learning new technologies and service delivery methodologies


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