We are looking for a Renewals Administrator to join a dynamic IT Managed Services team.
This is the perfect role for a self-motivated individual with a naturally enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
The successful candidate will be responsible for achieving no missed renewals on all agreements and configurations. Targets are underpinned by a KPI and driven by dashboards for visibility.
Ongoing internal and certification training will be performed to stay relevant in the industry.
As the candidate becomes integrated into the business and more proficient, he/she has the opportunity to get involved in other areas of the business.
Role Requirements
Matric certificate Minimum 5-years industry-relevant customer success and renewal administrationMust be willing to learn new skills & technologies Must be willing to complete predetermined certifications at regular intervals
Essential Knowledge and/or Experience:
Sales administration & customer serviceStrong Microsoft Office 365 suite skills & experience
Advantageous Certifications, Knowledge, and Experience:
Tertiary qualification in Information Technologies and/or computer sciencesAdvanced Microsoft Office Suite skillsITIL FoundationN-Central RMMConnectWise PSAMimecastBasic understanding of the following technologies & principles:Cloud hostingRoutingFirewallingInternet connectivityMicrosoft Office 365 Azure and/or AWS Public Cloud platforms
Key Responsibilities
Renewal of various customer contractual services Meet predetermined renewal resultsAssist in managing the end-to-end renewal process with customersCollaborate with the account manager to address customer renewal queries Maintain accurate and timeous records in the renewals system Identify opportunities for upselling or cross-selling during the renewal processPrepare customer renewal proposals and documentation Timeous processing of customer service cancellations
Key Attributes
Strong verbal, telephonic and electronic communication skills Must be a natural problem-solverAnalytical troubleshooting skillsTime management skillsPunctual and reliableAbility to work in a team & independently to provide customer serviceAbility to prioritize, escalate and request assistance when needed in a timely mannerMust be open to learning new technologies and service delivery methodologies
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