We are looking for a Renewals Administrator to join a dynamic IT Managed Services team.
This is the perfect role for a self-motivated individual with a naturally enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
The successful candidate will be responsible for achieving no missed renewals on all agreements and configurations.
Targets are underpinned by a KPI and driven by dashboards for visibility.
Ongoing internal and certification training will be performed to stay relevant in the industry.
As the candidate becomes integrated into the business and more proficient, he/she has the opportunity to get involved in other areas of the business.
Role Requirements Matric certificate Minimum 5-years industry-relevant customer success and renewal administration Must be willing to learn new skills & technologies Must be willing to complete predetermined certifications at regular intervals Essential Knowledge and/or Experience: Sales administration & customer service Strong Microsoft Office 365 suite skills & experience Advantageous Certifications, Knowledge, and Experience: Tertiary qualification in Information Technologies and/or computer sciences Advanced Microsoft Office Suite skills ITIL Foundation N-Central RMM ConnectWise PSA Mimecast Basic understanding of the following technologies & principles: Cloud hosting Routing Firewalling Internet connectivity Microsoft Office 365 Azure and/or AWS Public Cloud platforms Key Responsibilities Renewal of various customer contractual services Meet predetermined renewal results Assist in managing the end-to-end renewal process with customers Collaborate with the account manager to address customer renewal queries Maintain accurate and timeous records in the renewals system Identify opportunities for upselling or cross-selling during the renewal process Prepare customer renewal proposals and documentation Timeous processing of customer service cancellations Key Attributes Strong verbal, telephonic and electronic communication skills Must be a natural problem-solver Analytical troubleshooting skills Time management skills Punctual and reliable Ability to work in a team & independently to provide customer service Ability to prioritize, escalate and request assistance when needed in a timely manner Must be open to learning new technologies and service delivery methodologies
