ROLE PURPOSE
As part of the Customer-facing Nexio Cyber Security team, the Security Specialist will be responsible for the Security Operations as per the agreed Statement of Work for Managed Security Services with Customers.
ROLE REQUIREMENT
- Adheres to the standard operating procedure and playbooks in the Nexio Security Operations Team. The Security Specialist uses his/her technology expertise and training to ensure that the organization's cyber essentals and security platforms' housekeeping are in place covering specifically endpoint secruity (using the likes of Trend, or Symantec or Microsoft) and patching (using SCCM, or similar).
-Impacts on Customer satisfaction and confidence in the Nexio Security Operations and service level performance. Impacts on the profitability of the Security Service.
- The job roles and responsibilities are as follows:Endpoint Protection and Patching includes delivering on these Services based on an agreed SLA: Platform Operations, Platform Housekeeping, Policy & Configuration Administration, Platform Optimisation, Service Monitoring, Service Request Fulfillment, and ReportingEnsure that the Endpoint Protection and Patching environment services are running. Remediate or escalate any issues regarding availability of capabilities or servicesDeploying, configuring and Maintaining all aspects of SCCMManagement of security in SCCMEffectively troubleshoot issues in the SCCM infrastructure and managed DesktopsDaily and Weekly Health checks of the environment, highlighting any urgent action requiredMaintaining Standard Operating Procedures and DocumentationMonitor configurations implemented remain per Design covering Access control, Endpoint Protection and Patching policies, rules and use cases, Alerts and alarms and IntegrationsMonitoring and managing harmful endpoint malware threats, and Endpoint Protection and Patching misconfigurations which could cause the degradation of business-critical services and affect large scale of users and impacts the customers' reputation, financials and employee productivityValidate and update initial tickets on Security raised by the Customer in the relevant Service DeskFurther troubleshooting on Security tickets raisedMonitor incoming event queues for potential security incidents using defined operational proceduresPerform a further investigation of potential incidents, and escalate or close events as applicableValidate investigation results, ensuring relevant details for further analysis Qualifications & Experience10 years' experience in working with System Centre Configuration Manager (SCCM), and a further 2 years' track record as a Security Specialist in an established Security Operations TeamAdvanced experience with SCCM 2012 or newer versionsMatric CertificateBachelor's degree in information technology, computer science, or related fieldWorking knowledge of SQL databases and experience generating SQL queriesWorking knowledge of network protocols and standardsScripting experienceIntune experience also advantageousIT Infrastructure certification e.g. SCCM 2012+, Microsoft Defender for Endpoint and Operating System certification, Office Suite, Power BI
LEADERSHIP COMPETENCY REQUIREMENT
Basic knowledge of networks technologies (protocols, design concepts, access control)Basic knowledge of security technologies (endpoint protection, SCCM)Basic IT infrastructure technical and problem-solving skillsGood communication skills, both written and oralTeam playerAnalytical skillsReport writing skillsGood verbal communication skillsGood team management skillsGood verbal and written communicationThreat intelligence research skills
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