Responsible for providing Secretarial and Administrative support to the Departments Head and the team to ensure an efficient running of the Department.To assist Head and colleagues with support through planning and coordination of information in order to optimize workflow procedures in the Department.To be the point of reference for all queries, requests or issues and be an integral part of the business unit.Qualification Secretarial Diploma or relevant Certificate in AdministrationExperience 2 to 5 years proven Secretarial and Administration experience.The following computer skills and knowledge of office software packages are essential:MS Word; PowerPoint; Excel; OutlookKnowledge of SAP will be an added advantageFinancial / Shareholder ReturnsProcess the department's expenditure and / or invoicesInternal / Operational ProcessesProvide secretarial support and general administrative function to the Head and team members, including transactions pipeline administration (SAP based)Receive, direct and relay telephone messages and follow up with team members to ensure that it has been actionedProvide general administration work including typing, reports, presentation slides, scheduling appointments and collating minutesArrange and manage meetings or events and supporting logisticsAssist in minutes taking and delivery of finalised documentManage the Head's diaryMaintain the general filing system and file all correspondence, as well as maintaining electronic filing on Docupedia and the SharePointMaking travel arrangements and processing claims for the Head and team members (as required)Facilitate maintenance of office equipmentRequisition of stationeryFacilitate the on boarding of new staff members joining the teamMaintain an updated contact list for the departmentProvide administrative support in order to optimize workflow procedures in the office.Customer Focus Stakeholder ManagementProvide professional secretarial supportProvide an efficient customer service to both internal and external customersLearning, Leadership People GrowthManage own development to enhance own competenciesParticipate in knowledge sharing in the teamTECHNICAL/FUNCTIONAL COMPETENCIESAdministration and telephone skillsPlanning and organising skillsAttention to detailAbility to liaise and engage with both internal and external clientsCustomer service skillsComputer proficiencyMinutes taking skillsBEHAVIOURAL COMPETENCIESInterpersonal skillsGood ethics, integrity and high level of professionalismConfidentiality because of the nature of the workCommunication skills (both written and verbal)Ability to multi task and thrive under work pressure