Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Advisory - OtherManagement Level
Senior AssociateJob Description & Summary
A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers' underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.
Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.About Operate Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC's unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today. About the Team PwC's HR Managed Service (HRMS) delivers operational and managed services solutions to our clients across a range of industries and service areas, bringing together the skills clients need from across PwC to advise, design and execute. We combine the best sector and domain expertise with data-led insight and digital assets to provide end-to-end managed services, from strategy to delivery. About the Role As a Team Leader, your role is to provide leadership of a highly effective HRMS function for our Clients. You will typically work on deliverables involving between 10-100 people. The size of the Operations team you will be immediately responsible for will vary depending on the size of the team, although ranges between 10-20 people. Ultimately, you will be responsible for inspiring and motivating individual team members, leading to HRMS team success. What we are looking for 2 years' experience working in an end-to-end HR function and operations within managed services/outsourced services or similar Relevant tertiary qualificatoin Experience of running new HR technology or HR operational approaches to improve efficiency and effectiveness in HR processes. A high level of attention to detail and experience following strict processes and requirements. Proven experience of managing people, including workload management, performance and development. Key Responsibilities Subject matter expert in end-to-end HR operations. Drive individual and team performance through effective goal and target setting using performance management techniques to improve output and quality standards within the team. Deploy your understanding of HRMS operations in order to deliver to our clients' requirements. Directly support the continuous development of HRMS team colleagues, enhancing their knowledge and their ability to interact directly with customers. Employ operational methodologies, ensuring teams are equipped to successfully meet their own personal as well as team objectives. Work with other team leaders and engage with individuals across the broader team to identify and support process improvement, staff engagement and consistency. Engage with client teams (for example Business Teams and Middle Offices), as well as customers of our clients. Quality checking of team's work, identifying areas for development and working with our training team to implement bespoke training quickly so that these needs are addressed and performance is enhanced. Provide regular feedback on performance, based on feedback from a broad range of stakeholders, making sure you recognise strong and improved performance. Drive operational discipline within your own team to instill good behaviours in line with PwC's policy and procedures. Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
YesJob Posting End Date
June 30, 2024
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