A leading B2B tech devices firm is urgently seeking an experienced MDM administrator. You will provide MDM expertise by assisting the Technology Operations Manager in configuring, administering, and provisioning mobile devices. The ideal candidate will have a strong technical mobile device configuration background with hands-on experience with SureMDM, Samsung Knoxguard, ScaleFusion and/or Flickswitch
Minimum requirements include but are not limited to the following:
Tertiary qualification in Computer Science, Software Engineering, Technology or relatedExperience in SureMDM, Samsung Knox Guard, ScaleFusionAt least 3+ years previous MDM system administration experienceAdditional Network+ certification and/or A+ certification would be an advantageBasic network administration (DHCP, DNS) and troubleshooting experienceHigh performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibilityExemplary customer service and interpersonal skillsKey responsibilities include but are not limited to the following:
Support all aspects of Mobile Device Lifecycle of mobile support, procurement, deployment, refresh, reclamation, decommission, and troubleshooting.Implement changes to apps, operating systems, restrictions, and usage of mobile devicesMaintain strict policy and standardized profiles for all mobile devicesIdentify, troubleshoot, and resolve problems with managed mobile devicesAssist other technology Team Members in research of problemsResponsible for troubleshooting a myriad of hardware, network, and software issues related to managed mobile devicesAdd/delete/modify user account information and documents from managed mobile devices accordinglyAddress requests to add, modify, create, and remove permissions from managed mobile devicesSet up equipment for client use, ensuring proper installation of cases, operating systems, and softwareRefer major hardware or software problems or defective products to business partners or other technology Team Members for serviceMonitor enterprise systems for performance, reliability, and capacity and execute appropriate support, maintenance, upgrades, and changes as neededLocation: Northern Suburbs, Johannesburg.
Duration: Permanent
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