Functieomschrijving 24 month contract Job Description: · The day to day operational support (level 2/3) is provided by the De Beers AMS partner.
Manage any escalations from business to timely resolution with the De Beers AMS partner; · For Enhancements, work with the De Beers business stakeholders to complete business requirement document (BRD) and ensure that the appropriate level of detail has been included; · Obtain appropriate approvals from business prior to submitting BRD to De Beers AMS partner for an estimate; · Manage the BRD with the AMS partner through the entire cycle.
This includes the following : o Reviewing the functional design spec and estimate provided by the AMS; partner to ensure that the solution will meet the requirements identified by the business and to challenge the approach/estimate; o Manage the AMS partner to deliver on contract SLAs (estimate); o Manage the UAT with the business; o Manage the governance of changes that are being moved into SAP; production.
Note: AMS partner does the functional configuration for support, enhancements and projects.
The De Beers SAP AMS Manager needs to have a strong knowledge of configuration to be able to challenge the approach that is being recommended by the AMS partner.
· Manage and co-ordinate project work; · Project manages/co-ordinates all tasks and the management/facilitation of IT support and continuous service delivery of the SAP solution, by the outsourced service provider or external vendor; · Day to day interaction with various stakeholders including customers in the various business units and IT service providers, liaising with colleagues across all sections of the Global IM department; · Maintains the customer service focus thus ensuring that the provisioning of services meet the needs of the business; · Drive ongoing meetings with key business stakeholders to discuss status on enhancements, projects and opportunities for improvements i.e.
weekly/monthly; · Manage a team of internal resources for the different business functions and processes.
Experience: · 6 + years of SAP ERP Management · 2+ years of SAP AMS management Experience in following essential: · SAP Finance & Logistics · SAP Solution Delivery Management; · Experience working with an AMS partner; · Business Process, Analysis and Design; · Business Process Support; · Project management; · The following experience/certification would be advantageous: o SAP certification; o Experience with Business Intelligence tools; and o S/4 HANA Requirements Experience in following essential: · SAP Finance & Logistics · SAP Solution Delivery Management; · Experience working with an AMS partner; · Business Process, Analysis and Design; · Business Process Support; · Project management; · The following experience/certification would be advantageous: o SAP certification; o Experience with Business Intelligence tools; and o S/4 HANA