AVI LIMITED is home to many of South Africa's leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale. Our single-minded purpose is our brands' growth and development.
An exciting opportunity exists for aSAP FIELD SYSTEMS SUPPORT ANALYST at ourIT Shared Services Division in Bryanston, Johannesburg. The purpose of the role is to ensure stability and service delivery of the SAP Production Systems and maintaining good governance. The successful candidate will work closely with the business in ensuring the stability of the SAP productive environment and analysing and resolving issues that may arise. First and second-line support of the following SAP workstreams will be pivotal for success in this role: Customer to Cash and Vendor (Procure) to Pay, including but not limited to Production, Quality Management, Plant Maintenance and Warehouse Management. The SAP Systems Support Analyst will also be responsible for the up-skilling of users and transferring knowledge to obtain end-user buy-in and ensure that end-user skills are aligned with the organisations' objectives.
Line Manager: Retail Systems Manager
Number of Direct Reports: None
Job Specification: Key Performance Areas: Ensure Stability and Service Delivery of Sap Production SystemsSupport implemented functionality in accordance with Service Level AgreementsQuality AssuranceProblem management (analysis and addressing the root cause of recurring incidents)User (including superusers) training needs assessmentsDocumentation of implemented functionalityEnforce change management governanceHousekeeping of SAP systemsContributes toward business transformation initiatives and continuous improvement activityProvides input on the detailed specification of process and system changesAct as the first line of support to end-users for system issuesProblem solve/troubleshoot end-user issuesLiaises directly with Applications Support team to address break-fix and/or business as usual changes required in support of issue resolution or business needParticipate in the testing and validation of process and system changes where requiredTrainingIdentifies individuals who should be trained/up-skilled and provides ongoing, on-site support to the end-usersProvide input and recommends reporting requirements for business KPI's and helps drive potential business analytics solutions covering business needAssist and ensure business-relevant documentation (training and scenario documentation down to process steps) are aligned with actual business and system processes, and drives amendments to align the sameIdentifies training needs for end-users and review training material for both initial training and follow up assessment of user skillsApply/recommends changes to training documentation where unclear or insufficient information creates bottlenecks or is not alignedEngages with end-users and determines skills requirementsRegular on-site follow-up visits to test user knowledge and ensure users are applying the correct system processesProjectsProject Implementation assistance & follow upParticipates actively in Change Management plan e.g. conducts surveys, briefing/debriefing, systems liaisonConducts regular on-site process audits in terms of effective system utilizationMinimum Requirements: Experience: Minimum of 5 years' SAP support/consulting experienceMinimum of 5 years' customer support experience in the IT industryQualifications: Matric/Grade 12Business/IT Degree or DiplomaSAP Certification advantageousAdditional Requirements: Proficiency in Microsoft OfficeMicrosoft Project an advantageAdditional SAP skills in cross-functional areas and enabling technologies advantageousValid Driver's LicenceOwn transportation to travel between our sitesAble to be on standby every three weeks'Competencies: Thinking RationallyThinking AnalyticallyDocumenting FactsInterpreting DataContinuous ImprovingBuilding RelationshipsArticulating InformationTaking Initiative
#J-18808-Ljbffr
