AVI LIMITED is home to many of South Africa's leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale. Our single-minded purpose is our brands' growth and development.
An exciting opportunity exists for a SAP FIELD SYSTEMS SUPPORT ANALYST at our IT Shared Services Division in Bryanston, Johannesburg. The purpose of the role is to ensure stability and service delivery of the SAP Production Systems and maintaining good governance. The successful candidate will work closely with the business in ensuring the stability of the SAP productive environment and analysing and resolving issues that may arise. First and second-line support of the following SAP workstreams will be pivotal for success in this role: Customer to Cash and Vendor (Procure) to Pay, including but not limited to Production, Quality Management, Plant Maintenance and Warehouse Management. The SAP Systems Support Analyst will also be responsible for the up-skilling of users and transferring knowledge to obtain end-user buy-in and ensure that end-user skills are aligned with the organisations' objectives.
Line Manager: Retail Systems Manager
Number of Direct Reports: None
Job Specification:
Key Performance Areas:
Ensure Stability and Service Delivery of Sap Production Systems
Support implemented functionality in accordance with Service Level Agreements
Quality Assurance
Problem management (analysis and addressing the root cause of recurring incidents)
User (including superusers) training needs assessments
Documentation of implemented functionality
Enforce change management governance
Housekeeping of SAP systems
Contributes toward business transformation initiatives and continuous improvement activity
Provides input on the detailed specification of process and system changes
Act as the first line of support to end-users for system issues
Problem solve/troubleshoot end-user issues
Liaises directly with Applications Support team to address break-fix and/or business as usual changes required in support of issue resolution or business need
Participate in the testing and validation of process and system changes where required
Training
Identifies individuals who should be trained/up-skilled and provides ongoing, on-site support to the end-users
Provide input and recommends reporting requirements for business KPI's and helps drive potential business analytics solutions covering business need
Assist and ensure business-relevant documentation (training and scenario documentation down to process steps) are aligned with actual business and system processes, and drives amendments to align the same
Identifies training needs for end-users and review training material for both initial training and follow up assessment of user skills
Apply/recommends changes to training documentation where unclear or insufficient information creates bottlenecks or is not aligned
Engages with end-users and determines skills requirements
Regular on-site follow-up visits to test user knowledge and ensure users are applying the correct system processes
Projects
Project Implementation assistance & follow up
Participates actively in Change Management plan e.g. conducts surveys, briefing/debriefing, systems liaison
Conducts regular on-site process audits in terms of effective system utilization
Minimum Requirements:
Experience:
Minimum of 5 years' SAP support/consulting experience
Minimum of 5 years' customer support experience in the IT industry
Qualifications:
Matric/Grade 12
Business/IT Degree or Diploma
SAP Warehouse Management or Supply Chain Management Certification
Additional Requirements:
Proficiency in Microsoft Office
Microsoft Project an advantage
Additional SAP skills in cross-functional areas and enabling technologies advantageous
Valid Driver's Licence
Own transportation to travel between our sites
Able to be on standby every three weeks'
Competencies:
Thinking Rationally
Thinking Analytically
Documenting Facts
Interpreting Data
Continuous Improving
Building Relationships
Articulating Information
Taking Initiative
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