About the job SAP Business Support Specialist OT9 Month Contract - HybridKey Roles and Responsibilities:Maintain the Integrity of the SAP PM Work Management ProcessFocus is on Continues improvement rather than day to day incidentsTrain Business users and SSAs on SAP changesTake accountability for the Change Process in SysAidIf there are problems that the SSA cannot resolve they need to assist in resolvingEngage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunitiesAnalyse business requirements, interpret and capture them in a business requirements document (BRD)Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manualsIdentify gaps in current global/ local business processes and ensure optimisationAssists the local SAP Support Analysts (SSAs) measure the SSAs effectiveness and facilitate any required training and supportParticipate in regional governance structuresReview quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixesWork with the Business Lead to manage requirements from Third Party non-SAP suppliers i.e., interfaces to the applicationWork with the Global Access and GRC team to ensure process optimisation, regional fit and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.Knowledge, Skills and Attributes:Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)Engagement Survey - Improvement PlanEnsure all global and regional vendors deliver against all agreed SLAsEnsure compliance to all IM policies and report on all matters pertaining to non-complianceEnsure compliance to SOX, King IV and all other relevant governance requirementsEnsure full compliance to IM PMO processes (e.g. gate reviews etc.)Living the ValuesMaintain good inter-departmental relationshipsParticipate in Monthly Incident, Request, Problem, Change and Project Review MeetingsStaff development via formal training where requiredStrategic roadmap agreed with requested and initiatives delivered against expectationTimeous completion of ad hoc requestsTimeously update, maintain and action all items on SysAidAcademic Qualifications and Certifications:Bachelors or equivalent degree in Information Technology / Business Management / FinanceAt least 5 years experience in SAP PM in similar roleIn-depth understanding of the Asset Management and Supply Chain landscapeExperience in change management, system integration and solution designGlobal experienceSkills SummaryData Warehousing (DW), Financial Forecasting, Microsoft Office, Microsoft Power BI, Project Management, Service Models, Workflow Process
#J-18808-Ljbffr