Samsung Field Technical Consultant'S (Ftc) R&R

Position based in KZN - On-site training with technicians.- Service Bulletin guidance face to face.- Technical skill up with ride along by FTC's with technicians.- Guidance and resolution on usage of M-GSPN (mobile GSPN).- Reporting on Technical skill level of technician and gap analysis for improved technical ability.- Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.- On-site training with technicians.     - Service Bulletin guidance face to face.     - Technical skill up with ride along by FTC's with technicians.     - Guidance and resolution on usage of M-GSPN (mobile GSPN).     - Reporting on Technical skill level of technician and gap analysis for improved technical ability.      - Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.