Samsung Field Service Consultant'S (Fsc) R&R - Kwa Zulu Natal (Kzn)

0n-site training for administrators within the accredited partner's.Process alignment to GSPN in accordance to actual process's on the ground.Warranty billing and error clearing which will reduce SSA's support department's burden.This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.to 5 years training facilitation experience .2 to 5 years SAMSUNG products , process and service experience .Deep understanding of the SSA SOPExperience in Warranty billing process