Job DescriptionThe sample reception technician is primarily responsible for processing and registering samples and providing support and service to customers.
The individual will need to keep precise records for tracking samples with accuracy whilst also being able to multitask in a busy and dynamic environment.
Ensure accurate and prompt receiving, handling, registration, storage and dispatch of samples at all times.GeneralEnsure adherence to Standard Operating proceduresEnsure adherence to company Code of EthicsEnsure all duties are performed in accordance with accepted service delivery standards.Maintain confidentiality of service.Perform any other reasonable tasks as assigned by direct line managerThe Sample Reception Technician is required to follow ISO 17025 quality requirements, Laboratory protocols and develop a good knowledge of the tests offered, regulations & specifications for matrix specific storage and registration, pricing and customer relationships.Sample handling, storage and disposalEnsure prompt and efficient receiving, handling, registration, storage, dispatch of samples as trained and per applicable procedure.Attend to all operational matters related to work in progress at sample reception and new instructions received from customers and or Supervisor and Managers.
Receipting in SamplesEnsure the accuracy of the client details and the databaseResponding to queries by phone, email or in-personSample tracking, retesting and subcontractingAlways follow ISO 17025 laboratory accreditation principlesActively practice continuous improvement and suggest improvements as needed.Keep the workplace clean, tidy, and safeAdhere to Health & Safety policies and practicesQuality & Health & Safety SystemAdhere to all quality and safety requirements of the SGS management system.Actively participate in safety related activities.Always wear appropriate protective clothing.Adhere to all relevant HSE procedures and protocols.Keep workplace and equipment neat and tidy.Report deviations and communicate instructions to improve and maintain the quality system.QualificationsEducationQualification in Chemistry, Food Technology, Food Biotechnology, Microbiology or Biochemistry (National Diploma or B Sc.
)Language: Proficiency in English (Read, write, speak)Computer literacy in Word, Excel, Outlook, Data capturingExperienceExperience in sample administration and registration for 2-3 years (minimum) in a routine high throughput ISO 17025 food testing facility necessary.Knowledge of process flow within an analytical laboratory environment
