Based in Durban
REQUIREMENTS:
Matric
Certificate Sales or relevant fields (NQF 5)
Up to 3 years as a Sales Representative or similar role within the Retail environment
Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
Knowledge of Sales principles, practice and procedures.
Communication skills (both verbal and written)
RESPONSIBILITIES:
Sales Operations
Actively sources new sales opportunities and closes sales to achieve departmental goals and targets.
Increases company revenue by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services.
Actively researches competition and monitors market activities to position the company favourably within the market.
Forecasts sales, develops sales strategies and models, and evaluates their effectiveness.
Evaluates needs and builds productive relationships.
Tracks daily, weekly, and monthly targets and reports to relevant stakeholders.
Maintains and grows client base within the relevant area of sales.
Attends meetings, sales events, and training to keep abreast of the latest developments.
Canvasses and opens new customer accounts based on their viability as future customers.
Monitors monthly sales per customer using the Sales Management process.
Extracts sales information from the ERP system to assess actual units against target units and implements a plan of action if necessary.
Provides monthly feedback to the Regional Manager on all activities relating to the customer.
Introduces new marketing and promotion ideas and assists the customer in aligning strategy with that of the Company.
Hosts regular trade evenings and suitable entertainment to promote the product and grow/develop customer relations.
Initiates and monitors all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
Assists with the credit application process.
Co-responsible with Debtors for effective, timely collection of outstanding debtors' monies.
In collaboration with Debtors, ensures that all outstanding Debtors are less than 45 days at all times.
Assists Debtor's staff in resolving customer queries.
Proactively manages customers with potentially high risk for the Company and liaises with Debtors regarding action planning.
Ensures that vehicles and other company equipment are maintained in accordance with company policy and procedure.
Attends monthly meetings with Regional Manager to provide status feedback on new business.
Stock Control
Liaises with Warehouse on an ongoing basis to ensure optimal availability of stock and resolve outstanding queries.
Assists with the consignment stock process when required.
Monitors buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
Monitors stock rotations and replenishes stock as needed.
Monitors claims stock.
Assists the customer in managing their own stock levels and mix.
Compliance
Operates within controls and procedures.
Reports risks or areas of concern to management within own operating area.
Promotes compliance with all relevant regulations and procedures.
Customer Service
Maintains effective working relationships with employees and customers to render the highest quality of services.
Identifies and solves problems while demonstrating a high level of integrity.
Ensures daily and weekly discussions take place with CIC and other stakeholders to ensure all customer queries are followed up and satisfactorily resolved.
Provides regular presentations/training to customers on products and pricing to keep them updated with technical product changes.
Assists customer liaison department with maintaining customer base by updating customer information when necessary.
Provides the customer with stands, POS material, claims, and rotation procedure training.
Updates the customer database by providing new information regarding new customers and/or updating existing information.
Cost Control
Supports the effective use of financial and other resources.
Ascertains whether correct pricing structures are in place at all times.
Manages and monitors gross profit daily and implements action plans if necessary.
Reduces operational costs by optimizing company resources and curbing unnecessary expenses.
Limits expenditure, reduces costs, and ensures deviations from budgetary limits are reported to direct Manager.
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