Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Senior Manager
Job Description & Summary
A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
Role Summary:
South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.
Our organization is expanding its Salesforce capabilities and is looking for a Salesforce Technical Lead to join our dynamic team. The ideal candidate will possess a strong understanding of the Salesforce platform, extensive experience in custom development, and the ability to work collaboratively in an agile environment. This role offers the opportunity to work on exciting projects that transform our business processes and enhance customer experiences.
Qualifications /Certifications required:
Salesforce Certified Administrator
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified Platform App Builder
Salesforce Certified Sales Cloud (desirable)
Salesforce Certified Service Cloud (desirable)
Certified Agile Practitioner (optional)
Salesforce Accredited Financial Services Cloud (optional)
Experience required:
Minimum of 8-10 years of experience in Salesforce development
Proven experience in full cycle software development
Extensive experience with Salesforce configurations and customizations
Strong background in CRM process design and implementation
Experience with integrated packages such as Adobe Sign, DocuSign, CTI, and Marketing Tools
Industry specialist knowledge in Telecommunications/Financial or related fields is a plus
Responsibilities of role:
Development of client solutions:
Design, develop, test, document, and deploy high-quality business solutions on the Salesforce platform.
Customize and configure Salesforce to meet specific business needs using Apex, Visualforce, Lightning Components (Aura and Lightning Web Components), and declarative tools.
Integrate Salesforce with external systems using RESTful APIs, SOAP APIs, Platform Events, or other integration methods.
Collaborate with stakeholders to gather and analyze requirements, propose solutions, and provide effort estimates.
Perform code reviews, ensure code quality, and maintain high standards of development practices.
Manage Salesforce data including data migration and data quality initiatives.
Design and implement scalable solutions leveraging Salesforce best practices and industry standards.
Lead technical discussions and mentor junior developers on Salesforce development best practices.
Stay updated with Salesforce releases, features, and best practices to provide recommendations for system improvements.
Participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives.
Commercial:
Supporting Pre-sales during development of new business with new or existing clients
Support the production of proposals & working with wider teams to present proposals.
Assist in the review of proposals during the pre-sales process to ensure proposal accuracy.
Working with the commercial teams to ensure a smooth handover into Delivery processes.
Ability to work with engagement leadership to ensure accurate and achievable resourcing planning.
General:
Maintain certification in selected Salesforce products.
Maintain and improve internal team skills, processes and ways of working.
Help mentor and coach other colleagues.
Participate in the PwC culture, practices and teams.
Desirable skill sets include:
Salesforce Development Expertise: Extensive hands-on experience with Apex, Visualforce, Lightning Components (Aura and Lightning Web Components), and Salesforce APIs.
Integration Skills: Proven ability to integrate Salesforce with other systems using RESTful APIs, SOAP APIs, or middleware tools.
Customization and Configuration: Strong understanding of Salesforce customization (custom objects, fields, validation rules, workflows, Process Builder) and configuration best practices.
Data Management: Experience in data migration, data modeling, and management using tools such as Data Loader, Salesforce DX, or similar.
Governance and Best Practices: Knowledge of Salesforce governor limits, code coverage requirements, and deployment methodologies (e.g., CI/CD).
Security: Familiarity with Salesforce security model including profiles, permission sets, sharing settings, and field-level security.
Role related attributes:
Strong presentation and communication skills
Strong aptitude; logical and analytical ability
Facilitating discovery workshops
Documentation of requirements
Translation of client requirements into designs and solutions
Management of design and requirement issues and change requests
Gap analysis and capability mapping
End User Training and other user adoption activities
Developing project delivery roadmaps
Reporting of delivery performance, risks and issues.
Industry experience required:
Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
September 9, 2024
#J-18808-Ljbffr
