ENVIRONMENT: YOUR passion for creating innovative user experiences and solving business challenges is sought to fill the role of a Salesforce Support Analyst for a dynamic Independent Asset Management Firm. You will ensure user queries regarding Salesforce are prioritised and attended to in a timeous manner, assist users with reporting and dashboard requirements while ensuring the smooth transition of any new functionality into the business through communication, group training sessions, etc. The successful incumbent will need to be Salesforce Admin Certified, a solid understanding of relational databases with proficiency in Excel, PowerPoint and preferably 2 years Salesforce work experience. DUTIES: Ensure all user queries regarding Salesforce are prioritised and attended to in a timeous manner. Manage Salesforce access control i.e. starters and leavers. Differentiate between first level support and system enhancement requirements and escalate these appropriately with the rest of the team. When required, assist users with reporting and dashboard requirements. Ensure that new enhancements (internal and product) are being correctly adopted by the business. Ensure that Salesforce remains clean i.e. no duplicate data, unused reports, unused fields. Provide support and guidance to business heads and their teams in their responsibility of managing the client data. Ensure relevant training material is being produced and maintained. Assist with super user training and support. Ensure the smooth transition of any new functionality into the business through communication, group training sessions, etc. Assist with testing of new functionality. Assist the Salesforce super users with their User Acceptance Testing. Work with the Service Product Team to ensure that Salesforce and its usage is optimised. Create and maintain strong relationships with the global, external CRM community. REQUIREMENTS: Qualifications Salesforce Admin Certification. Experience/Skills A minimum of 2 years experience with Salesforce would be advantageous. Business Analyst experience or skills are also advantageous. An understanding of relational databases. Strong proficiency in Microsoft Office products (Excel, PowerPoint, etc.). ATTRIBUTES: Proactive and able to take initiatives and follow through. Pays attention to detail with a high-quality output. Ability to analyse, interpret and assimilate information. A client focused and collaborative approach. Intellectual curiosity. The ability to approach and own. Continuously look for opportunities to develop. Driven by result. While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful. COMMENTS: When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/salesforce-support-analyst/ OR e-mail a Word copy of your CV to michelledatafin.com and mention the reference number of the job.
