Description
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Senior Manager
Job Description & Summary
A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
Role Summary:
South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.
Our organization is expanding its Salesforce capabilities and is looking for a Salesforce Solution Architects to join our dynamic team.
The ideal candidate will possess a strong understanding of the Salesforce platform, extensive experience in custom development, and the ability to work collaboratively in an agile environment. This role offers the opportunity to work on exciting projects that transform our business processes and enhance customer experiences.
By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people's lives.
Qualifications /
Certifications required:
? Salesforce Certified Administrator
? Salesforce Certified Platform Developer I and II and/or Salesforce Platform App Builder
? Salesforce Certified Sales Cloud
? Salesforce Certified Service Cloud consultant
? At least one Salesforce Architect domain certification (preferred)
Experience required:
? Proven experience as a Salesforce solution architect (Service Cloud, Sales Cloud,
and/or Marketing Cloud)
? Experience in supporting business development activities, including designing and
estimating Salesforce solutions.
? Experience in the systems delivery lifecycle including requirements gathering,
analysis, design, configuration, integration, testing, migration, and deployment.
Nice to Have:
? Experience in one of the following sectors:
o Financial Services – Retail and Commercial Banking
o Financial Services – Insurance and Investment Management
o Financial Services – Capital Markets
o Private Sector – Energy, Utilities, and Resources
o Private Sector – Technology, Media, and Telecommunications
o Private Sector – Retail and Consumer
o
Private Sector – Industrial products, manufacturing, and professional
services.
Responsibilities of role:
Our Salesforce Solution Architects understand the full extent of the digital solution and integration components and how they fit into the enterprise architecture. They collaborate effectively with colleagues from other disciplines to define technology objectives, assess solution options, and devise architectural solutions that achieve both strategic business goals and meet operational requirements.
Development of Client Solutions:
? Collaborate with clients and technology colleagues to prepare technical blueprints for cost-effective and efficient Salesforce solutions across all three Cloud platforms.
? Take a solution leadership role throughout design and delivery to ensure that technical solutions continue to meet business requirements and align with the organization's strategic vision.
? Act as technology leaders within our wider digital and technology practices, providing thought leadership, guidance, and coaching to more junior members of the team.
? Design, develop, test, document, and deploy high-quality business solutions on the Salesforce platform.
? Customize and configure Salesforce to meet specific business needs using Apex, Visualforce, Lightning Components, and declarative tools.
? Integrate Salesforce with external systems using RESTful APIs, SOAP APIs, Platform Events, or other integration methods.
? Manage Salesforce data, including data migration and data quality initiatives.
? Design and implement scalable solutions leveraging Salesforce best practices and industry standards.
Commercial:
? Support pre-sales during the development of new business with new or existing clients.
? Contribute to the production of proposals and work with wider teams to present proposals.
? Assist in the review of proposals during the pre-sales process to ensure proposal accuracy.
? Work with the commercial teams to ensure a smooth handover into delivery processes.
General:
? Maintain certification in selected Salesforce products.
? Maintain and improve internal team skills, processes, and ways of working.
? Help mentor and coach other colleagues.
? Participate in the company culture, practices, and teams
Desirable skill sets
include:
Requirements:
? Education
:
Ideally educated to Degree level or equivalent in a technology, science,
engineering, or business background.
Technical Skills:
? Salesforce data modeling, integration patterns, and architecture best practices
? Salesforce offerings, including licensing options.
? Deployment management and software delivery lifecycle
? Knowledge of architectural patterns, technology components, vendor solutions, and
emerging technology trends.
Soft Skills:
? Strong written and verbal communication skills
? Ability to explain digital ideas to non-technical audiences.
? Leadership and team management skills
? Experience managing the sourcing and selection process for third-party software and other technology components.
?
Industry experience required:
? Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)"
Education
(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
September 9, 2024
