Description
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Associate
Job Description & Summary
A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Invite and give in the moment feedback in a constructive manner.
Share and collaborate effectively with others.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Handle, manipulate and analyse data and information responsibly.
Follow risk management and compliance procedures.
Keep up-to-date with developments in area of specialism.
Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
Build and maintain an internal and external network.
Seek opportunities to learn about how PwC works as a global network of firms.
Uphold the firm's code of ethics and business conduct.
Role Summary:
South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.
We are seeking an experienced SF Functional Consultant to join our team. The successful candidate will support new business development, design and configure client solutions, and ensure high-quality deliverables. This role requires a deep understanding of Salesforce, strong collaboration skills, and the ability to maintain Salesforce certifications, knowledge, and skills.By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people's lives.
Qualifications /Certifications required:
• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud (desirable)
• Salesforce Certified Service Cloud (desirable)
• Salesforce Certified Community Cloud (desirable)
• Salesforce Accredited Financial Services Cloud (optional)
• Salesforce Certified Business Analyst (optional)
Experience required:
• Minimum of 3-5 years of experience in business systems analysis or functional analysis
• Proven experience with Salesforce implementations and customizations
• Strong understanding of CRM processes and best practices
• Experience in requirements gathering, business process mapping, and translating business needs into technical solutions.
• Experience with Agile methodologies and project management
• Strong problem-solving skills and attention to detail.
Responsibilities of role:
Development of client solutions:
? Contribute to engagement deliverables pertaining to all aspects of Salesforce
technology.
? Assist in discovery & design workshops to identify client requirements.
? Design and review Salesforce solutions to meet client requirements.
? Input into the estimation of engagements in discovery, pre-build, and in-build phases.
? Manage the build of Salesforce solutions using configuration.
? Ensure the quality and timeliness of build deliverables.
? Perform customization of Salesforce using configuration.
? Facilitate end-user training and other user adoption activities.
? Work in an agile culture and a high-performance driven environment.
? Help identify and maintain client and stakeholder relationships.
? Recommend new features and improvements to optimize and increase the use of the
? Client's platform.
? Provide technical specifications and help maintain overall documentation for the business.
? Adhere to and promote best practices and design guidelines.
Commercial
? Supporting Pre-sales during development of new business with new or existing clients
? Support the production of proposals & working with wider teams to present proposals.
? Assist in the review of proposals during the pre-sales process to ensure proposal accuracy.
? Working with the commercial teams to ensure a smooth handover into Delivery processes.
? Ability to work with engagement leadership to ensure accurate and achievable
resourcing planning.
General
? Maintain certification in selected salesforce products.
? Maintain and improve internal team skills, processes and ways of working.
? Help mentor and coach other colleagues.
? Participate in the PwC culture, practices and teams.
Desirable skill sets include:
Required Skills
? Experience in full cycle software development
? Experience with Salesforce configurations
? Background in CRM process design and implementation
? Strong presentation and communication skills
? Strong aptitude; logical and analytical ability
Optional Skills
? Support change control best practices, including management of multiple
code/configuration streams, code/Configuration merging, and promoting changes to production.
? Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)
? Experience with integrated packages e.g. Adobe Sign, DocuSign, CTI, Marketing Tools, Copado, MuleSoft
Role related attributes:
? Facilitate discovery workshops.
? Document requirements
? Translate client requirements into designs and solutions.
? Manage design and requirement issues and change requests.
? Perform gap analysis and capability mapping.
? Conduct end-user training and other user adoption activities
? Develop project delivery roadmaps.
? Report on delivery performance, risks, and issues
Industry experience required:
? Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)"
Education
(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
September 23, 2024
