Sales Trainer

We're looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
ResponsibilitiesFacilitate training group as per Client curriculum requirementsTransfer of skills into different campaigns and accounts required for various industriesConduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each monthAttend TTT with client or Master Trainer and ensure period sign off/certification is up to dateSelf-upskill on industry updates and relevant knowledgeCommunicate with team on Knowledge and Skill updates for relevant campaignsCoordinate with OPS manager to help transition agents from Training to incubation as per expectationsCoach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-onesReview Training content and suggest new ways of delivery to improve effectivenessComplete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and deliveryKeep up to date with changes by attempting monthly Knowledge AssessmentQualifications & ExperienceMinimum 2 Years' experience as a L&D Sales trainerExperience within BPO SectorExperience in both inbound and outbound sales