SALES TRAINER CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.
We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants.
As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.
Responsibilities:
Training Program Development:Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
Training Delivery:Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
Sales Coaching:Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
Performance Evaluation:Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics.
Provide constructive feedback to enhance sales skills.
Sales Techniques:Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
Product Knowledge:Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
Compliance and Regulations:Educate on industry regulations, compliance requirements, and ethical sales practices.
Documentation:Maintain accurate records of training sessions, attendance, and performance improvement plans.
Continuous Improvement:Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Qualifications:
2+ years' experience in sales training within a BPO or contact centre environment.Strong understanding of sales methodologies and techniques.Excellent presentation and communication skills.Ability to motivate and inspire sales teams.Proficiency in using training tools and technology.Detail-oriented with excellent organizational skills.Patience and the ability to provide constructive feedback.Certifications in sales training or relevant field a plus.If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position.
Help us develop a high-performing sales team and drive business success through effective training and coaching.