MiWay is a direct financial services company. We are passionate about service excellence, convenience, and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability, and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes, and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum RequirementsGrade 12/Standard 10/NQF4Relevant FAIS and RE qualificationMinimum 3 years in the STI sales environmentRequirementsExcellent knowledge of Sales and processesMust be highly proficient in dealing with clients at all levelsExcellent administrative skills and knowledge of Microsoft OfficeProven Sales Track RecordResults orientedExcellent communication and leadership skillsGood attendance record is essentialMust be very reliableSelf-disciplined and ability to work under pressureSelf-motivated and desire to excelAnalytical and organisedProblem-solving skills and solution-orientedFlexibilityAbility to multi-task and attention to detailInternal/External Customer focusedActive listening skillsAbility to work well with a teamAble to work long hoursProfessional and organisedResponsibilitiesResponsible for the execution of our daily and monthly targets.Performance appraisals for sales agentsCoaching of sales agentsEnsuring that all sales budgets were metMotivation and Guidance of all sales staffCreating reports and submitting to managementKnowledge and SkillsDrive leads and service targetsCoaching, quality and complianceReporting and communicationManagement of employeesPersonal AttributesDecision quality - Contributing independentlyInterpersonal savvy - Contributing independentlyPlans and aligns - Contributing independentlyDirects work - Contributing independentlyCore CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyAt MiWay, we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
#J-18808-Ljbffr