To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate.
DUTIES AND RESPONSIBILITIES Driving team and individual performance to ensure all KPI and Targets are achieved monthlyTracking sales goals and communicating results and achievementsIdentify development areas of each team member and deliver effective training programmes, coaching and content to aid performance of the teamManage individual's attendance, conduct and engagement, to improve team performance and overall commitment to jobMinimise or prevent negative staff attrition to improve staff retention through wellness and engagement initiativesMotivate team and individuals to strive for successSupport disciplinary proceedings by investigating team members misconduct matters, draft and issue corrective documents such as warning letters, draft and issue disciplinary notices, initiate disciplinary hearings, assist by chairing hearings for other campaigns / departmentsEncourage open communication between yourself and your individual team members through constant interactionAssess individual performance through observation and measurement and implement key interventions as neededProvide support to sales team in order to advance sales stages, guidance on processes to be followed and assist with client escalationsReporting – provide weekly/daily reporting on all criterias required to be measured to key stakeholdersManage the overall behaviour of the teamDeveloping the team through motivation, counselling, and product knowledge educationProvide detailed and accurate sales forecastsHandling and resolving customer complaintsDevise strategies and sales techniques that positively impacts performanceCollaborate and coordinate with other departments of the business to ensure success of the sales team that has variable dependenciesQUALIFICATIONS AND EXPERIENCE REQUIRED MatricMinimum 2-3 years' experience managing a team of sales agentsAll experience must be in the telecommunications sectorExperience must include B2B sales within the telecommunications industryExperience with closing medium to large size business dealsExperience with negotiating deals at exec level in the client's environmentBEHAVIOUR AND COMPETENCIES REQUIRED OrganisedSystematicAccountableAnalyticalLogicalProcess DriveLeadership abilitiesPositive PersonalityStrong interpersonal skillsQuick thinkerRemuneration: A Lucrative CTC is on offer.
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
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