Sales Team LeaderRequisition Number: 134475Closing Date: 06 August 2024Location: MthathaJob Family: Sales and ServiceCareer Stream: SalesLeadership Pipeline: Manage Others (MO)FAIS Affected: YesJob PurposeTo deliver outstanding sales performance; manage branch/market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/market profitability.Job ResponsibilitiesNedbank Goals:Grow market share; ensure client acquisition, retention, and cross-selling of bank products.Support the achievement of the business strategy, objectives, and values.Achieve entrenched sales objectives and targets for branch/market.Manage all sales-related leads efficiently and timeously.Ensure branch/market operational effectiveness through the uptime of all devices in Self-service, Phygital, and Semi-assisted zones; the Automatic Teller Machines/Intelligent Depositors and the Self-Service Kiosks.Drive needs-based selling through the sales staff.Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire the team to define and implement action plans to grow profit and market share.Drive client acquisition and increase digital market activity across the community.Monitor community growth and business profitability reports, address gaps, and ensure momentum to meet objectives.Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.Manage controllable expenses (i.e., overtime, stationery, telephone, traveling) within the agreed financial parameters.Ensure engaged, cared-for, and focused employees.Client Engagement:Ensure best rated (#1) in client service and satisfaction.Ensure direct report team delivers world-class service by effective use of client experience measurement tools.Entice clients to digital and self-service and ensure digital adoption.Ensure that clients shift to self-service and digital channels.Understand client needs and deliver great client service to ensure client satisfaction.Risk & Operations:Ensure compliance with operational and legislative requirements.Achieve minimum performance on Risk & Compliance audits.Ensure all compliance on mandatory training is completed timeously.Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.Achieve effective BROTA compliance.Manage Frauds and Losses for Branch/market.Ensure Banking Hall complies with OHASA standards.Ensure adherence to process mandates limits.Ensure all equipment is maintained.Manage AML sustainability objectives.Achieve the required standards for monitoring assessments.Manage all Operations Housekeeping standards.Lead:Ensure team is trained and compliant and have the necessary tools to deliver on their goals.Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.Engage team on performance through regular performance discussions on personal and business goals.Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice, and self-growth.Lead through coaching, mentoring, facilitating, and inspiring teams and stakeholders.Ensure and lead consequence management, discipline, and effective employee relations.Manage and track staff performance and apply corrective action where applicable.Manage staff leave requirements.Manage staff onboarding process for staff to become proficient.Build trusting working relationships with subordinates, managers, and support departments through regular engagements.Manage staff resources to ensure team efficiency, productivity, and full participation.Essential Qualifications - NQF Level:DiplomaPreferred Qualification:An approved FAIS qualification (i.e., Banking or Sales)Minimum Experience Level:Must have 1 - 2 years Sales and service banking experienceTechnical / Professional Knowledge:Relevant regulatory knowledgeCustomer service principlesStaff resource planningChange managementGovernance, Risk, and ControlsNedbank policies and proceduresBehavioural Competencies:Coaching the Sales TeamDelegation and EmpowermentMotivating the Sales TeamCreating a Culture of TrustBuilding Customer RelationshipsGuiding Sales TransformationBroadening Business Value
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