Job title : Sales Support Assistant Job Location : Western Cape, Cape Town Deadline : January 18, 2025 Quick Recommended Links Jobs by Location Job by industries Job Advert Summary Syntech Distribtuion (Pty) Ltd is seeking a dynamic Sales Support Assistant to join our fast paced Sales team.
The Sales Support Assistant is responsible for providing administrative support to the external sales/VAR team, ensuring that sales-related activities are completed accurately, timely, and in a professional manner.
Administrative tasks such as data entry, record-keeping and order processing as well as providing Syntech's customers with a fast, accurate and exceptionally high level of service are critical to succeeding in this role.
The ideal candidate will have excellent organizational and communication skills, strong attention to detail and a love for working in a very structured environment.
Proficiency in using relevant software applications, such as Microsoft Office 365, TEAMs, and various other organisational and productivity tools is required.
Additionally, they should have a customer-centric mindset and be able to work well both independently and as part of a team.
Minimum Requirements Completion of Matric or National Senior Certificate – Tertiary qualification a benefit Trustworthy and dependable Punctual and willing to do what is necessary to meet deadlines Ability to take initiative and manage own time effectively Strong attention to detail Sense of urgency and a strong work ethic Very good communication skills (verbal and writing) Able to communicate with different levels of customers with professionalism Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook recommended Knowledge of Office 365 applications Work well and remain calm under pressure Excellent organizational, communication, and problem-solving skills Ability to work independently and as part of a team Positive attitude and willingness to learn Time management and prioritizing Duties and Responsibilities Sales Support Receiving and Process orders on the company system (Fincon) timeously and accurately (Orders Box) Verifying orders, including delivery details with accuracy.
Daily communication to warehouses to ensure orders are invoiced and dispatched timeously Manage and communicate orders with insufficient stock to the manager and customer Monitor delivery of parcels to customers/end-users and follow up / investigate undelivered orders Assist with account manager queries/customer queries whilst account managers are out of the office or unavailable to assist Timeous responses to orders, queries, and internal communication Expediting orders through internal liaison Collaborate with other departments to ensure the timely delivery of products/services Manage Orders inbox and use categorizing and flagging system.
Sales order management of all sales orders placed by account managers and customers Respond to all relevant queries and requests emailed to the group mailbox Track ETA's using the internal resources (Trello) Reporting on outstanding orders (Report Fincon/Clicdata/Finstock) Query handling Issuing invoices and signed POD copies to customers.
Compiling weekly/monthly reports (Forecasting) Directing feedback from customers to relevant Account Managers Liaise with Account Managers on administrative support required.
(Escalations) Handle customer inquiries, complaints, and issues in a professional and timely manner Relationship Management: Develop and maintain positive relationships with customers and internal stakeholders.
Proactively communicate with customers regarding order status, delivery schedules, and other relevant information Collaborate with other departments to ensure a seamless customer experience.
Identify opportunities for process improvements and share feedback with the sales team and other relevant departments.
Sales / Retail / Business Development jobs