Sales Supervisor

Job title : Sales Supervisor Job Location : Gauteng, Pretoria Deadline : January 11, 2025 Quick Recommended Links Jobs by Location Job by industries Job purpose:  Responsible for assisting the Hearing Hub Manager to ensure  the optimal functioning of the Hearing Hub, its procedures and its systems.
Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations.
Performance will be measured in accordance with performance of direct reports and role based KPI's.
Minimum education (essential): Matric Minimum education (desirable): Relevant Management or Contact Centre Certifications Minimum applicable experience (years): 5+ years in Contact Centres 3+ years in Contact Centre Management / Supervision Required nature of experience: Team management / supervision Enforcing OP's and Company Policies  B2C / DTC sales Customer relations Telephonic sales  E-commerce platforms Technical support Sales and reporting   Working within a digital environment Working across different timezones with different countries Skills and Knowledge  (essential): CRM system experience (i.e.
Salesforce) E-commerce platforms (Big commerce, Shopify) Excellent English skills with neutral tonality Conversion rates and sales funnels  Conflict management  Monitoring and measuring of performance metrics  Google Suite Performance and probation management Relevant Labour legislation Sales / Retail / Business Development  jobs