Sales Service Specialist - Customer Service Centre (CSC)Apply remote type Hybrid locations South Africa, Kempton Park time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 24, 2025 (5 days left to apply) job requisition id R0069455
Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries.
Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.
The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
The Role Provide process and systems support to the CSC team through timely reporting on performance metrics and transfer of knowledge and skills with the aim of improving sales efficiency and customer satisfaction.
Key Responsibilities Provide first line support to the Sales team and customers with e-commerce solutions.Support the Customer Sales & Service Centre Representatives (CSSRs) with training needs to meet and exceed monthly sales targets.Monitor the CSC performance dashboard and ensure that all systems are in working order.Analyse CSC periodic operational metrics and provide feedback and required support to the CSC team.Review customer base to identify opportunities or risks to Sandvik.Identify process and systems improvement opportunities and propose continuous improvement activities for CSC operations.Take ownership of system/application errors/issues and follow problems through to resolution.Respond to escalated internal and external customer support issues.Implement stakeholder support processes to enhance stakeholder experience.Maintain data integrity across all our systems.Participate in global and local projects to support the customer service operations.Configure and maintain customer needs to align with the most appropriate ebiz package.Your Profile Matric/equivalent qualification.Diploma in Business/Supply Chain/Logistics Management or equivalent.Minimum 2 years' experience in sales and customer centre experience, preferably in a mining or construction environment.Strong Information Technology acumen.Work experience as a CSSR is advantageous.Excellent problem-solving and decision-making skills, with the ability to analyze complex situations and develop effective solutions.Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and customers.Strong analytical skills, with the ability to analyze data and metrics to drive process improvements and optimization.Will be required to work after normal operating hours from time to time.Physical and medical ability to work in a mining environment.Computer literacy.English proficiency.Valid driver's license.How to apply Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.
Applications close: 23 January 2025.
Please note: Should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.
In line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.
Please note: You must be physically and medically fit to work in a mining environment, including meeting all customer vaccination requirements.
Attach vaccination certificate to application.
We offer an interesting role in an international business environment as well as opportunities for professional development.
At Sandvik, we believe that diversity of experience, perspective, and background will lead to a better environment for our employees, our business, and, thereby, our customers.
When you join our global team, you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering.
About UsSandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability, and sustainability for the manufacturing, mining, and infrastructure industries.
Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights, and deep knowledge of industrial processes and digital solutions.
In 2023, the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 170 countries within continuing operations.
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