Sales Representative, accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility.
To implement a market driven differentiated service that builds sustainable competitiveness within clearly identified channels, thereby delivering sustainable growth in brand equity, sales volume, market share, competitive advantage and corporate reputation.
Key accountabilities and outputs include customer development, execution guidelines and asset management.
Manage and build customer relationships with Outlet ownersEnsure and maintain all customer master data captured onto Rapid TradeAchieve customer sales volume targetsEnsure each outlet buys directly from the Company consistently on a weekly basisEnsure the delivery of product availability, merchandising, promotions, pricing and space in all outlets Monitor volumes to ensure 100% availability of key brands and packs through forward planningManage stock rotation to ensure 100% availabilityDrive the effective execution of selective merchandising implementation in the consumption and purchase zones Manage the Company refrigeration assetsManage all the Company assets in the outlets including permanent merchandising and signageEnsure the Company products are stocked in fridges as per guidelinesConduct asset verification surveysManage stock rotation and qualityQualifications and ExperienceGrade 12 / Matric / NQF level 4Up to 2 years experience (Operational Execution) Experience in a sales/marketing/FMCG environment Basic knowledge of PC, or potential to acquire itKey Qualities Critical Success Factors Customer Perspective
Communication Routine communication with customers or clients Problem Solving Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.Relationships Maintained Others outside of own work area but inside the organisation Behavioural CompetenciesCustomer Relations Asks questions to identify customer needs or expectationsFollows through and meets personal commitments to others on timeTakes responsibilities seriously and consistently meets the clients expectations for quality, service, and professionalism.Continuously monitors delivery to make sure the customer is receiving good serviceShows a strong commitment to exceeding customer expectationsAble to own responsibility for mistakes, apologise and make suitable changes to services Negotiation Able to recognise a situation in which negations are requiredAble to listen to the oppositions argument attentively with the aim of reaching an effective outcome Able to tactfully present facts on a "need to know basis" so as to ensure a successful outcome.Able to refer to facts presented by the opposition to strengthen argument.Possesses the interpersonal skills necessary to negotiate an effective outcomePlanning and Organising Manages time effectively, ensuring effective completion of tasks under stressful deadlines.Able to prioritise activities and resources, ensuring that results are achieved effectively.Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.
Knowledge of BusinessFollows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself currentDescribes the important impacts that one has on the success of ones functional area and on company results; demonstrates a knowledge of the customers businessUses business understanding to make sound decisions and influence the decisions of othersContinuous Improvement Increases performance expectations when success has been achievedSeeks out sources of information, including trade associations, "best practice" companies, customers, peers, subordinates, etc.Finds ways to fast-adapt improvement ideas to work processesProactively seeks out resources, alliances, etc., needed to quickly introduce improvements