About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the RoleThe role of the Sales Operations Manager is ultimately all about moving the needle. You will be working closely with regional Commercial Teams, reporting into the Global Sales Operations Manager. Operations is in very high demand at Dotdigital, they're hungry for it and you will become a crucial member of the team. We will be leaning on your expertise to…
Build key relationships with members of the commercial team to help identify areas for process improvementTrain and support key processes & best practices across our Sales Tools (CRM, 3rd party tools)Enforce best practice use of the above systems by working with 'the boots on the ground' and provide any ad-hoc support requiredReport on utilisation and drive adoption of Sales ToolsKeep up to date with new feature releases of our Sales Tools to help maximise our ROIWork with Commercial Team Managers for ad-hoc data insight requestsCreate presentations for senior managementTrack effectiveness of initiatives and promptly escalate any issuesDeliver regular KPI reports (think weekly, monthly, quarterly, annual)Assist with documentationThis is a hybrid role, with attendance in the office required on Tuesdays, Wednesdays and Thursdays.
Upon completing the onboarding process, our team members will be expected to begin working on a rotational shift pattern designed to provide comprehensive support across the US, EMEA, and APAC regions. This strategic schedule will ensure that each region consistently receives timely and dedicated assistance from our team. The shift rotations will take place in one-month blocks, with each individual team member transitioning from one region to another after completing their 1-month shift. The specific hours for each shift rotation are as follows: APAC Shift: 1 AM - 9 AM
US Shift: 3 PM - 11 PM
*please note, the hours might change slightly due to clocks changing About YouYou will be part of the BizOps function, a newly formed team who are taking Dotdigital by storm. We are a bunch of proactive people who get stuff done! To be a perfect fit, we think you should have an appreciation of our team values:
We respond with a positive, can-do attitudeWe take ownershipWe collaborate, communicate and enable each otherWe are innovatorsWe make things scalable, repeatable and robustWe digitalise and eliminate manual processesWe care about data quality (a lot!)We always operate with integrityWe celebrate quick wins and our successWe have fun!If that resonates with you, then jump right in!
What are we looking for from you?
Must have: CRM experienceSales Tools experienceDeep understanding of Sales ProcessCPQ/Quote building experience3+ years experience in a Sales Operations role (preferably SaaS based)Experience in requirement gatheringStakeholder managementAttention to detailInquisitive natureAbility to think out of the boxProactiveAdvanced Excel knowledge - pivot tables, formulas, data manipulation, chartsDocumentation skillsNice to have: Microsoft Dynamics certification (or other CRM)Training delivery experienceExperience of the commercial Sales Tools tech stack - Salesloft, LinkedIn Sales Navigator, ZoomInfo, Conversation Intelligence toolsExperience of Marketing OperationsWhy UsDon't just take our word for it - hear what your future colleagues have to say about working in our team:
Dotdigital is a very reputable company - it's got a fantastic product which is backed by its unbeatable people offering at the heart of it. Finding myself in the BizOps team, has meant I am now somewhere that I feel at home. We're a good bunch who work hard and play hard. The impact of what we are doing around the business is seen and felt on a Global scale, and it's great to have so much exposure. Interview Process15min Screening Call with Team Talent1 hour interview with Global Sales Operations Manager and Global Customer Success Operations Manager1.5 hour final interview to present back results of the Task, with some more general questions from other representatives. With Global Sales Operations Manager, Business Solutions Director and/or Chief Business Operations Officer, and HR representativeDEI CommitmentAs an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal StatementNo agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
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