Job OverviewWe are looking for a competitive, driven, perfectionist person, who is self-motivated to reach your own, high standards.
You must be flexible, with your own, reliable transport, since the industry is unpredictable and sometimes necessitates long, erratic hours.
You must have strong administrative abilities, since you will deal with many different bookings at the same time, and you must be able to keep them all in order.
You must also be willing to take on certain after-hours stand-by duties and jump in wherever the team needs your help.Duties & ResponsibilitiesThe main responsibility of a Consultant is to ensure that all bookings are made correctly and executed accordingly, delivering excellent service to our clients and guests.
Bookings are made telephonically or via email, and accurate records must be kept.
There are also some operational duties that accompany the occasional standby duty and duty weekends.Quoting and Making BookingsAction telephonic booking requests, promptly and accuratelyProvide the requested service to agents or clients specifically allocated to you, ensuring their ongoing satisfactionQuotes must be sent promptly, with correct rates, gathering accurate and complete informationExcept for clients with credit facilities, payment must be ensured prior to delivering a serviceWaybillsComplete waybills accurately and on timeAttach all supporting documents to the waybillsMake sure that all entrance fees are notedEnsure that any changes are communicated to- and actioned by the Operations TeamOperational DutiesTelephonic standby duties after hours, on certain evenings of the weekAttend to any driver problems, queries, breakdowns and complaints received on the duty phone, until the next morningDespatch guides/drivers on Saturday- and Sunday morningsEnsure that drivers pitch up for servicesEnsure that all scheduled vehicles leave the depot on time to deliver their services, according to scheduleCorrect waybills, if last-minute changes are made during the course of the weekendAttend to any driver problems, queries, breakdowns and complaints received on the duty phone, during the course of the weekend (coming in to the office, if necessary)Correctly action any new bookings made during the course of the weekendAssist the Operations Team in general, where necessaryDesired Experience & QualificationsMinimum requirements for the position:Grade 12Own, reliable transportCode B Drivers LicenseFlexibility with regard to working hoursA strong verbal and written command of EnglishThe ability to concentrate well and keep your focus under pressureAttention to detail and accuracyA driven personality, with the will to do things right and meet your sales targetsStrong administrative, organizational abilitiesAdvantageous for this position:Experience in the travel, transport, and hospitality industryExperience in waitressing/waiteringExperience with a booking system of some kindSales and client service experienceTravel & Tourism
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