Who are we? Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focuses on retail products, as well as group schemes. What will you do? Business planning • Work with Branch Manager and contribute operational insights to monthly, quarterly, and annual business planning. • Work with Branch Manager to determine sales targets for the team, in line with and in support of the objectives and strategy for the Branch, Area, and Province. Sales management • Communicate and manage the achievement of sales targets to ensure growth in clients and profit. • Plan and manage the weekly and monthly activities of representatives (Financial Advisors) in line with sales targets. • Responsible for the operational effectiveness of the team: o Monitor and reduce the number of NTUs (not taken up premiums). Investigate NTUs, identify problems, and recommend/implement solutions to rectify. o Secure client retention through managing the quantity of cases written by Financial Advisors and quality of service in line with relevant standards. People management • Work with Human Capital and Talent Acquisition to put the necessary capacity/capability in place to achieve sales targets. • Coach and develop team members, providing the necessary guidance, training, and work exposure to ensure personal and career growth. Monthly planning and reporting • Draw daily and weekly reports to monitor activities and the achievement of sales targets. Work with Financial Advisors to adjust tactics where necessary. • Responsible for monthly reporting of sales and team activities. Analyse data to identify areas of improvement and plan for the next month. • Conduct monthly and annual planning based on reports. Stakeholder engagement • Identify key internal and external stakeholders (branch managers, customers, commercial companies, facilities, etc.). Determine effective engagement tactics that will contribute to building and maintaining relationships. • Engage with clients to address escalated queries. Ensure the efficient resolution of queries and provide timely feedback. • Manage and coordinate the delivery of internal stakeholders supporting the teams (support functions). What will make you successful in this role? Qualification and Experience A commercial qualification together with 6 years of administration experience and a thorough understanding of the company's processes. Knowledge and Skills Direct Customer Interface Product/Services Knowledge, Service Level Management, Reporting and Administration, Quality, compliance, and accreditation. Personal Attributes Interpersonal savvy - Contributing through others, Manages complexity - Contributing through others, Plans and aligns - Contributing through others, Directs work - Contributing through others. Core Competencies Cultivates innovation - Contributing through others, Customer focus - Contributing through others, Drives results - Contributing through others, Collaborates - Contributing through others, Being resilient - Contributing through others. Build a successful career with us We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and achieving great things. We pride ourselves on helping our employees to realize their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive, and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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