Join Our Team as a Sales and Customer Experience Manager!Are you a dynamic and results-driven individual with a proven track record in sales and strategic customer relations?
We are looking for a talented Sales and Customer Experience Manager to lead our sales and customer service teams, ensuring optimal functioning and driving growth to achieve SMD's sales targets.Core Purpose of the Role: Ensure optimal functioning of the sales and customer experience departments to maximize recoveries and unit sales, and grow the customer base to achieve SMD's sales targets.Key Deliverables and Outputs:Strategic and Financial:Align sales targets and metrics with business objectives.Monitor sales performance to meet budget targets and maximize revenue.Ensure recovery ratios align with the strategic sales plan.Customer Experience Solutions:Collaborate with Marketing to implement relevant plans for sustainable business growth.Drive continuous innovation and improvement to stay at the forefront of the industry.Provide solutions to issues and ensure effective resolution.Ensure understanding of optimal customer solutions and cost-effective options.Operational:Manage sales performance and reporting.Ensure appropriate stock planning and allocation for maximum sales.Oversee repudiations, customer experience, and auctioneering departments.Manage adherence to all contractual obligations and legislative requirements.Oversee lead management systems and web-based initiatives.Collaborate with Supplier Experience and Registration Documents teams to address stock availability.Risk Management:Ensure all deals are legitimate, ethical, and legal.Ensure customer/supplier SLAs are in place and adhered to.Stakeholders (Internal & External):Build and enhance relations with internal departments, suppliers, customers, and agents.Establish and sustain robust relationships with buyers.Provide regular reporting to stakeholders on sales performance.Employees:Provide clear direction and decisive leadership to direct reports.Set performance standards/targets for direct reports and hold them accountable.Create a constructive atmosphere, engaging and motivating direct reports.Ensure adherence to business policies and procedures.Lead by example in line with Barloworld Leadership Behaviors.Support direct reports in their individual development plans.Academic Qualifications:Essential: Relevant Sales and Marketing degree/diploma/equivalentAdvantageous: Post-graduate qualification, Auctioneering certificationNote: Unendorsed Driver's License requiredWork Experience:Essential: 5 to 7 years' sales experience in the vehicle auctioneering/sales or motor engineering industry.Proven track record in strategic customer relations management.Retail sales experience.Proven track record of achieving sales targets.Knowledge:Essential: Good product knowledge, understanding of structures, processes, and compliance.Deep understanding of online auctions, financial benchmarks, and targets.Expertise in demand creation and customer influence.Knowledge of salvage management and disposal industry.Understanding of retail customer expectations.Skills:Essential: Planning and organizing, communication skills, financial acumen, interpersonal skills.Well-developed listening skills, internal resilience (EQ), negotiation skills, conflict resolution skills.Numerical reasoning, problem-solving, analytical and diagnostic skills.Computer, technology, and system skills (Intermediate – advanced MS Office).Personal Attributes:Essential: Planning and organizing, drive for results, adaptability, innovation, continuous improvement.Strong drive for growing the business, commitment to maintaining business awareness, focus on customer centricity.Readiness to make and own decisions, resilience to stress and pressure, commitment to ethical behavior.Advantageous: Concern for leading others and our culture, focus on analyzing and solving problems.Focus on innovating, appreciation for challenging others with respect, openness to accepting feedback.Concern for valuing and appreciating others, concern for working within parameters.